Customer Service Representative - Veritas Recruiters

About Us:

At Veritas Recruiters, we believe that everyone has the potential to achieve their career goals with the right guidance and support. Our team of experienced career coaches is dedicated to helping individuals at all stages of their careers, from recent graduates to seasoned professionals, unlock their full potential and achieve their career aspirations.

As a Customer Service Representative at Veritas Recruiters, you will be the main point of contact for clients and candidates, providing exceptional support, resolving inquiries, and maintaining a positive experience. This role requires strong communication skills, empathy, and a proactive approach to problem-solving.

Job: On site

Location: Raleigh, NC

Pay: $40,000 - $50,000 per year

Key Responsibilities:

• Respond to client and candidate inquiries via phone, email, and chat in a timely and professional manner.
• Assist candidates with application processes, interview scheduling, and job placement inquiries.
• Resolve client issues and provide solutions to maintain positive relationships.
• Keep accurate records of client and candidate interactions in the CRM system.
• Collaborate with internal teams to ensure a seamless service experience.

• High school diploma or equivalent
• Strong verbal and written communication skills.
• Proficiency in using CRM software and Microsoft Office Suite.
• Ability to multitask, prioritize, and manage time effectively.

Benefits:

• Competitive salary range: $40,000 - $50,000 per year, based on experience.
• Comprehensive health, dental, and vision insurance.
• Paid time off (PTO) and holiday pay.
• 401(k) with company matching.
• Opportunities for career advancement and ongoing training.