Customer Service Representative at TEKsystems

Description:

Customer Service Representative will be responsible for fielding inbound calls from clients who are looking to receive service on the company's products.

Reps will field the call, try to understand/troubleshoot the issue, and then schedule an appointment for a service technician to go onsite and fix the issue.

In addition to fielding the calls, they will be responsible for logging the calls in their internal CRM system.

Individual must be able to multi-task, maintain a positive attitude, and show initiative.

The vast majority of these calls are related scheduling onsite service.

They will also be working in Excel spreadsheets for some simple invoicing

The clerical part of the role can be quite repetitive and mundane, but is easy to learn.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.