Customer Service Representative-Seasonal - Temp To Hire - Maine Lobster Now

Job Title: Temporary Customer Service Representative - In-office / Remote - Full Time OR Part Time

Location: Saco, Maine (Industrial Park)

Compensation:

• In-office: $20.00 per hour

Schedule:

• Tentative Start Date: Monday, November 11th
• Tentative End Date: January 3rd - January 10th

Opportunity for Full-Time Hire in January 2025 (Hiring Four temporary individuals with the potential of keeping two)

Job Summary:

We are seeking Customer Service Representatives who will be responsible for providing exceptional support to our valued customers. The ideal candidates will possess excellent communication, problem-solving, and interpersonal skills, ensuring that our customers have a positive experience while interacting with our brand. Customer Service Representatives will be the primary point of contact for customer inquiries, providing timely and accurate assistance via multiple communication channels.

Responsibilities:

1. Serve as the first point of contact for customers, answering inquiries, resolving issues, and providing information on products, services, and company policies.
2. Respond promptly to customer inquiries through various channels, including phone calls, emails, and live chat, ensuring customer satisfaction and maintaining a positive company image.
3. Identify and evaluate customer needs to achieve resolution, escalating complex issues to the appropriate department for further assistance (team lead or Manager).
4. Maintain a comprehensive knowledge base of company products, services, and promotions to confidently address customer inquiries.
5. Process orders, returns, and exchanges accurately, efficiently, and in compliance with company policies and procedures.
6. Keep accurate records of customer interactions, transactions, comments, and feedback for internal review and analysis.
7. Resolve customer complaints empathetically and professionally, aiming to exceed expectations and retain customer loyalty.
8. Perform any additional duties or tasks associated with Maine Lobster Now at the discretion of your supervisor.

Requirements:

1. High school diploma or equivalent; associate or bachelor's degree preferred.
2. Proven experience in customer service or a related field, preferably in a retail or e-commerce environment.
3. The ability to think critically and provide effective solutions in a fast-paced environment.
4. Empathy and patience, along with the ability to remain calm and professional under pressure.
5. Proficiency with computers, including the use of customer service platforms, CRM software, and Microsoft Office suite.
6. Flexibility to work in a rotating shift schedule, including evenings, weekends, and holidays.

This is a great opportunity to make some extra money for the holiday season!