Customer Service Representative - Waste Connections
Sequim, WA 98382
About the Job
**Olympic Disposal,** a Waste Connections Company, is looking for a high energy **Customer Service Call Representative** to join the team in **Sequim, Washington** .
Previous call center or waste experience is a huge plus!
The schedule for this position is **Monday-Friday** from **8:00 AM-5:00 PM.**
**The starting pay will be $19.50/hr.**
As a member of our world class team of Customer Service Reps, you will feel like you're a part of something bigger than yourself. Our team works together towards a common goal, making our Customer Service the best in the industry! Can you turn issues into opportunities? If the answer is yes, then you're who were looking for!
**CULTURE:** It's a Great place to work! We work in an environment where empowered, self-directed All-stars know what they do is important.
**INTEGRITY** **:** Our definition is "saying what you will do and then doing it!" We keep our promises to our customers and our employees.
**DUTIES AND RESPONSIBILITIES** **:**
+ Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems.
+ Interact with new or existing customers over the phone, and record information in the computer for customer service billing or product information.
+ Chat with customers by phone to activate, discontinue, or change services.
+ Fill out contract forms, determine charges for service requested, collect deposits, prepare change of address records and issue discontinuance orders.
+ Deliver services to customers in a manner that promotes goodwill.
+ Interact with customers and Waste Connections employees to determine service requirements and resolve problems or complaints in a courteous manner.
+ Work in a fast paced, cooperative, high call volume environment with high attention to detail, while interacting with customers over the phone.
+ Engage or assist with sales for new or additional services.
+ Prorate customer accounts based on account service changes.
+ Assist in other areas as needed
**MINIMUM JOB REQUIREMENTS** **:**
+ Ability to multitask under pressure & easily adapt as situations change.
+ Must be organized, a team player & self-motivated.
+ Ability to read, write, comprehend and communicate in English.
+ High school diploma or equivalent _preferred_ .
+ 1 year of customer service or call center experience _preferred_ .
+ Fast and accurate typing, in addition to 10-key skills are required.
+ Excellent organization and communication skills.
+ Ability to analyze and solve problems. Gather data, compile information, and prepare reports.
+ General math skills required.
**To be considered for any of our current openings you must complete an application at www.wasteconnections.com.**
**Application information and additional instructions can be found once you select your position of interest.**
**We offer excellent benefits including: medical, dental, vision, flexible spending account, long term & short term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future". A link to our benefits overview can be found here:** **https://careers.wasteconnections.com/why-waste-connections** **.**
Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.
Source : Waste Connections