Customer Service Representative (Spanish) at TEKsystems

Description:

The CSR takes inbound calls from customers and coordinates with the Dispatch and Scheduling teams to ensure customer orders are met in a timely manager and customer satisfaction remains high. Operational tasks: Customer relations and order taking. 60 - 80 calls/day Administrative tasks : Monitoring the activity of drivers Responding to customer needs in real time

Skills:

customer service skills, Call center, Troubleshooting, multi tasking skills, Customer service call center, Microsoft office, Customer support, Inbound call, Inbound call center, Bilingual (Spanish), customer service, inbound calls, dispatching customer service, phone system, phone support, Customer service oriented, Support, Bilingual, Outbound calls, Customer care, Retail, Service, Email, Member service

Top Skills Details:

customer service skills,Call center,Troubleshooting,multi tasking skills,Customer service call center,Microsoft office,Customer support,Inbound call,Inbound call center,Bilingual (Spanish)

Additional Skills & Qualifications:

Bilingual (Spanish) preferred but NOT required. Previous CSR experience (2 years) Previous Call Center experience (2 years) Background in shipping/logistics B2B operations support Customer will call to place order, follow up on an order, or change an order and the CSR must understand the customer need, partner with Sales or Dispatch to get the product to the customer/solve the customer's problem in a timely manner and follow up with the customer to confirm they've been taken care of.

Experience Level:

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.