Customer Service Representative - KLS Workforce Solutions
Stone Mountain, GA 30083
About the Job
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team in DeKalb County. Experience in a utility service call center environment is a plus. The ideal candidate will be responsible for providing exceptional customer support, addressing inquiries, and resolving issues efficiently. This role requires strong communication skills, attention to detail, and the ability to analyze customer needs while maintaining a positive attitude.
Responsibilities
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
- Provide accurate information regarding utility services to enhance customer satisfaction.
- Assist customers with questions, and troubleshooting issues.
- Maintain detailed records of customer interactions and transactions through effective data entry.
- Analyze customer feedback to identify areas for improvement in service delivery.
- Communicate effectively with team members and other departments to resolve complex issues.
- Utilize office software and tools to manage customer information and streamline processes.
- Uphold high standards of phone etiquette while interacting with customers from diverse backgrounds.
Requirements
Requirements
- Proven experience in a customer service or support role is preferred.
- Strong data entry skills with a keen eye for detail.
- Ability to analyze situations and provide effective solutions promptly.
- Proficiency in using office software applications (e.g., Microsoft Office Suite).
- Excellent communication skills in English; additional multilingual abilities are a plus.
- Strong phone etiquette and interpersonal skills to foster positive relationships with customers.
- Ability to work independently as well as collaboratively within a team environment.
- A commitment to providing outstanding customer service and support at all times.
Join our team today and help us deliver exceptional service that makes a difference!
Minimum Qualifications: Bachelor’s degree in Purchasing, Supply Chain Management, Business, or related field required; three years of experience of professional level procurement and contract administration comparable to the Procurement Agent classification; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Specific License or Certification Required: Must possess and maintain a valid Georgia Driver’s license and certification from the National Institute of Governmental Purchasing (CPPB or CPPO) or the the Institute for Supply Management (CPM, CPSM, or CPSD).
Source : KLS Workforce Solutions
