Customer Service Representative - Temporary - Kayem Foods
Chelsea, MA 02150
About the Job
KEY QUALIFICATIONS:
- Ability to multi-task/ change priorities in a very fast paced office environment
- Reliable
- Excellent communication skills (will communicate with everyone from the Kayem Executive Team, VIP customers and consumers)
- Detail oriented
- Great initiative
- Excellent follow-up
- Pro-active positive mindset team player but also works independently
- Quick learner
- Can troubleshoots issues
- Proficient in Microsoft Office, especially Excel
NOTES:
- Knowledge of Microsoft Dynamix AX 2012 OR D365
- Customer Service works closely with Sales Team, AR, Marketing, Production and Transportation
- Cover front desk for breaks/ out of office
- Knowledge of the food manufacturing industry, order processing and sales organization experience
- BI-Lingual in Spanish helpful but not required
RESPONSIBILITIES:
ORDER MANAGEMENT:
- Troubleshoots issues
- Checks Promo Assist software for promotions to match dates/ items/ pricing
- Process other orders by fax, email or phone- follows through based on circumstances
- Assures weight requirement met- if not seeks upper management approval
- Works with Brokers to meet minimums, confirms any changes such as dates
- Checks inventory for fulfillment
- Alerts brokers of any shortage- finds solutions
- Cover colleague’s duties when out of office
- Fax or email order acknowledgements as needed
DEDUCTION MANAGEMENT:
- Researches/ analyzes deductions (short pays of invoices) against entered promotions in Promo Assist software
- Create and edit promotions, make payments, follow up tasks
- Closes past promotion based on direction
SALES SUPPORT:
- Interacts with Sales Team- call, email or in person, addresses inquiries and needs
- Brings issues to Sales attention
- Enters sample orders for sales reps- for pickup or delivery
- Communicates w/ brokers or sales reps to keep informed of changes- such as dates or inventory
- Awareness of marketing promotions
WAREHOUSE INTERACTION:
- Updates appointment log (Excel)– local deliveries
- Handles frequent date changes from trucking company- communicates with brokers, customers and sales reps
- Requests possible additions with warehouse if late order
- Adjusts orders as requested- such as if over a truckload
- Creates credits as needed- provides to Warehouse for expected return or pick up
REPORTS:
- Reviews shortage reports, conditionally contacts customer
- Runs certain reports daily from AX - such as shortage, open orders
INVENTORY:
- Aware of Red Zone / Overstock, places orders to sell such items
- Alerts Production of large quantity orders
CONSUMER:
- Responds to consumer inquiries from the ‘Contact Us’ on various websites
- Assist Marketing with Social Media consumer issues
- Answers phone- address issues with consumer, monitors voicemails
- Enter PNCRs (internal documenting system for consumer issues), send coupons and letters
- Responds to incident reports from customers, follows up to closure
Source : Kayem Foods