Customer Service Representative - Temporary - Kayem Foods

KEY QUALIFICATIONS:

• Ability to multi-task/ change priorities in a very fast paced office environment
• Reliable
• Excellent communication skills (will communicate with everyone from the Kayem Executive Team, VIP customers and consumers)
• Detail oriented
• Great initiative
• Excellent follow-up
• Pro-active positive mindset team player but also works independently
• Quick learner
• Can troubleshoots issues
• Proficient in Microsoft Office, especially Excel

NOTES:

• Knowledge of Microsoft Dynamix AX 2012 OR D365
• Customer Service works closely with Sales Team, AR, Marketing, Production and Transportation
• Cover front desk for breaks/ out of office
• Knowledge of the food manufacturing industry, order processing and sales organization experience
• BI-Lingual in Spanish helpful but not required

RESPONSIBILITIES:

   ORDER MANAGEMENT:

•  Troubleshoots issues
• Checks Promo Assist software for promotions to match dates/ items/ pricing
• Process other orders by fax, email or phone- follows through based on circumstances
• Assures weight requirement met- if not seeks upper management approval
• Works with Brokers to meet minimums, confirms any changes such as dates
• Checks inventory for fulfillment
• Alerts brokers of any shortage- finds solutions
• Cover colleague’s duties when out of office
• Fax or email order acknowledgements as needed

  DEDUCTION MANAGEMENT:

• Researches/ analyzes deductions (short pays of invoices) against entered promotions in Promo Assist software
• Create and edit promotions, make payments, follow up tasks
• Closes past promotion based on direction

    SALES SUPPORT:

• Interacts with Sales Team- call, email or in person, addresses inquiries and needs
• Brings issues to Sales attention
• Enters sample orders for sales reps- for pickup or delivery
• Communicates w/ brokers or sales reps to keep informed of changes- such as dates or inventory
• Awareness of marketing promotions

      WAREHOUSE INTERACTION:

• Updates appointment log (Excel)– local deliveries
• Handles frequent date changes from trucking company- communicates with brokers, customers and sales reps
• Requests possible additions with warehouse if late order
• Adjusts orders as requested- such as if over a truckload
• Creates credits as needed- provides to Warehouse for expected return or pick up

     REPORTS:

• Reviews shortage reports, conditionally contacts customer
• Runs certain reports daily from AX - such as shortage, open orders

      INVENTORY:

• Aware of Red Zone / Overstock, places orders to sell such items
• Alerts Production of large quantity orders

  CONSUMER:

• Responds to consumer inquiries from the ‘Contact Us’ on various websites
• Assist Marketing with Social Media consumer issues
• Answers phone- address issues with consumer, monitors voicemails
• Enter PNCRs (internal documenting system for consumer issues), send coupons and letters
• Responds to incident reports from customers, follows up to closure