Customer Service Representative - Primary Location

Join the T-Mychals Darrington Agency, LLC, a distinguished insurance agency in Toledo, Ohio, dedicated to delivering exceptional service to our valued clients. At T-Mychals Darrington, we prioritize building strong professional relationships, knowing they are key to our collective success. Your expertise and commitment will help uphold our high standards of client care and satisfaction.

We are currently seeking a skilled and empathetic Customer Service Representative to join our dynamic team. As the first point of contact, you will assist clients with inquiries, address concerns, handle policy change requests, and ensure their experience with our agency is exceptional. You will also maintain in-depth knowledge of our products and services, actively identify cross-sell opportunities, and collaborate closely with sales specialists to help the agency owner achieve service goals.

If you are customer-oriented, detail-focused, and thrive in a fast-paced environment where your contributions are recognized, we invite you to explore a rewarding career with the T-Mychals Darrington Agency, LLC.

Hourly Base Salary Based on Experience

Paid Time Off (PTO)

Career Growth Opportunities

Evenings Off

Mon-Fri Schedule

Hands on Training

Weekly, Monthly, Annual Bonuses

Life Insurance

Responsibilities

Cultivating Client Relationships

• Delivers personalized, professional customer service by building trust and strong relationships.

Customer Service

• Assists customers with product inquiries, recommends additional services, follow up to ensure customer satisfaction, and resolve any concerns.

Policy and Account Management

• Processes account and policy updates

Liaison

• Guides customers through claims, ensuring they connect with the right department and follow up on their needs.

Appointment Scheduling

• Schedule appointments with existing or prospective customers.

Email Correspondence

• Check and respond to team emails daily, completing agency requests promptly.

Payment Handling

• Process checks/money orders and support banking activities.

Event Coordination

• Assists with set up and execution of agency events.

Professional Development

• Continuously enhance expertise in insurance, including industry trends, products, underwriting, sales techniques, customer service, and technology.

Licensing

• Active Ohio Property, Casualty, & Life License required.
• Valid U.S. driver's license required.

Education/Experience

• High school diploma or previous customer service experience, preferably in the insurance industry.

Interpersonal Skills

• Excellent communication and customer service skills.

Problem Solving

• Ability to handle challenging situations with empathy and professionalism.

Technology

• Proficiency in PC software applications (Microsoft Office Suite, Internet Explorer, Excel).

Driven

• Self-motivated with a passion for helping others and helping the team achieve sales targets.

Team Player

• Collaborative mindset with a willingness to support team members.

Professionalism

• Maintain a high level of professionalism and integrity in all interactions.