Customer Service Representative - The Fountain Group

Currently I have an opening for a Customer Service Representative (Donor Recruiter) located in Vista, CA. Details for the position are as follows:
Job Description:

• Responsible for recruitment of plasma donors using various marketing strategies.
• Perform pre-screening of donors to determine suitability.
• Contact potential donors and request copies of their lab results to review for suitability (outbound calls)
• Contact various Physician, clinics, hospitals, and support groups to establish recruiting collaboration in identifying participants
• Pre-screen donors and collect pertinent information to determine suitability
• Schedule donors for additional testing, when required
• Take inbound calls from potential donors and answer questions about the various donation programs and donation process.
• Complete special projects and miscellaneous assignments as requested by the supervisor
• Coordinate and handle specimen/samples for testing arrangements with internal and external laboratories
• Must be detail oriented and have excellent organizational skills
• Use & knowledge of social media platforms (Facebook, Instagram, etc.) to reach out to potential donors
• Must have basic computer skills, Excellent customer service skills, Must be able to communicate effectively with supervisor and upper management
• Education: High school graduate or GED required
• Experience: Should have phone experience, preferably in high call volume office or call center

• Pay: $20-24 hourly, depending on experience level
• Onsite, M-F, 8am-5pm
• 6-month contract with potential for extension/conversion