Customer Service Representative - Spirit AeroSystems

Spirit AeroSystems designs and builds aerostructures for both commercial and defense customers. With headquarters in Wichita, Kansas, Spirit operates sites in the U.S., U.K., France and Malaysia. The company's core products include fuselages, pylons, nacelles and wing components for the world's premier aircraft. Spirit AeroSystems focuses on affordable, innovative composite and aluminum manufacturing solutions to support customers around the globe.

Key Accountabilities:

• Customer Interaction: Act as the primary liaison between the company and production customers, addressing product-related inquiries, tracing lost shipments, and clarifying customer orders for the shipping department.
• Order Management: Handle customer orders via phone and web-based platforms, collaborate with management on customer credits, process returns, and identify quality assurance issues.
• Stock Allocation: Coordinate stock allocations with customers within the negotiated contract terms or organization guidelines.
• System Access: Manage customer sales orders and supplier interactions by utilizing production and inventory management systems.
• Internal Coordination: Facilitate internal communication and coordination with contract administration, purchasing, engineering, quality assurance, traffic, and warehousing departments.

Experience:

• High School Diploma or GED

Preferred Qualifications:

• Bachelor or Master's degree
• 3 years of experience in customer service or client interface roles
• Experience with SAP and Microsoft Suite, including Excel and PowerPoint
• Demonstrated expertise in data-driven decision-making, with substantial experience in working with spreadsheets and analyzing data
• Willingness to work overtime and be available for on-call duties
• Demonstrated ability to collaborate across multiple functions and with diverse customer bases
• Proven ability to excel in a fast-paced environment while effectively managing multiple tasks simultaneously

Spirit AeroSystems is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, marital or civil partnership status, pregnancy, age, disability, veteran status or any other protected factor under federal, state or local law.

Kansas Tax Credit: Join Spirit AeroSystems’ Kansas team and you may be eligible for a $5,000 state of Kansas Aviation tax credit for up to five years. Click here for more information on the tax credit.