Customer Service Representative part time - Spherion

Looking for part time work and are computer savvy? We are looking for someone to help assist at a storage facility. Must be dependable, computer software savvy, excellent customer service and ability to work in all climates as well as ability to lift up to 50 lbs.. You will be required to make calls to customers regarding their accounts, cleaning units and ability to drive box trucks. The position is located in John's Island, SC and will be 24-32 hours weekly.

Responsibilities:

• Days will consist of a mix of customer service and property upkeep.
• Provide outstanding customer service including assessing and resolving customer service problems by professionally handling telephone and walk-in inquires. Customer move-in experience must be positive through friendly interaction and knowledgeable guidance.
• Identify customer storage needs and identify solutions that will enhance their storage experience.
• Answer customer questions and resolve customer issues or complaints.
• Follow policies and procedures for implementing rental contracts for both storage and truck rentals
• Recommend and sell packing and moving supplies, maintaining an accurate inventory of all retail items.
• Confirm inventory availability and ensure spaces are secure and/or ready to rent.
• Make customer calls regarding their account, delinquencies, and other items, document in the computer system.
• Sweep and clean storage units.
• Lot management which consists of moving, driving, parking, and cleaning trucks and trailers.
• Perform other facility maintenance tasks such as sweeping, mopping, cleaning restrooms, wiping windows, etc.
• Follow all policies and procedures, taking direction from senior staff and management.
• Accurately handling cash drawer transactions and end-of-day balancing.

Skills/Qualifications:

• Able to work in a team environment
• Excellent written and verbal communication
• Able to catch on to computer systems quickly
• 1-3 year of Customer Service Experience.
• Proficient computer skills including Microsoft Office.
• Microsoft Excel and Word a plus.
• Exceptional organizational skills.
• Ability to compose a professional email with proper grammar, in a timely manner.
• Capable of multi-tasking and working at a fast pace.
• Ability to stand for 4-6 hours and walk at a fast pace.
• Perform physical activity and be able to lift to 50 lbs.

Resume required
Will have a 2 part interview process
Able to pass a background check

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).