Customer Service / Security Manager - Chicago, IL - Titan Security

Are you passionate about customer experiences and meticulous about details?

Come to Titan Security Group, one of the fastest-growing, privately held security services providers in the Chicago and Milwaukee areas. We’re small enough that you won’t feel like a “number” like at our multibillion-dollar global competitors, but big enough that we can provide security at iconic locations like Willis Tower and Millennium Park in Chicago.

We are looking for a Customer Service Manager to take the best care of our guests and coach our team on quality and customer care.

The Role:
Maintain, support, and provide a memorable customer experience at Chicago's iconic Willis Tower. A unique opportunity for a natural leader, centered on enhancing the human, personal and relational experience while creating bespoke services and experiences.

Your Talents in the role:

• Provide support to colleagues to deliver unparalleled service to all visitors, colleagues and leadership encountered, including assisting with directions and general concierge information.
• Lead a quality inspection and audit program.
• Lead hospitality-focused training sessions for newly-hired colleagues
• Provide administrative support to the property manager as needed.
• Assist, train, and support receptionist team.
• Other duties as assigned 

Our Expectations:
We invite those to apply who are prepared to excel in this hospitality. Our suggested qualifications include:

Required:

• Minimum of 2 + years in a hospitality-focused environment (concierge, event management, hotels, restaurants, conference center, maitre’d/fine dining).
• Valid PERC or the ability to obtain/maintain a PERC through IDFPR.
• Ability to pass pre-employment drug screen and criminal background check.

Pay and Benefits for Concierges:

• Competitive hourly pay, based on experience
• Paid time off and paid holidays
• Medical and Dental insurance options
• Opportunities for career growth and promotion
• Skills-enhancing training

Apply now!

EOE/M/F/D/V
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