Customer Service Senior Analyst - CuraScript SD - Hybrid - Lake Mary, FL - Cigna

As a DigitalOnboarding Customer Service Senior Analyst,you will represent CuraScript SD as we onboard customers to CuraScript SD's online ordering platforms. This role resides within Digital Services and will collaborate closely with external customers, outside vendors and internal technology teams. This position is crucial to ensuring: coordination of efforts, timely implementations and internal Service Level Agreements (SLAs) and customer expectations are exceeded.

What you'll do:

• Onboard customers to CuraScript SD's online ordering platform and CSOS Online
• Assist with Troubleshooting
• Accept transfer calls/emails to assist customers
• Interact with cross-organizational partners to provide the best possible user experience
• Cross-train and support Commerce and CSOS Online team members
• Other duties as designated

What you'll need:

• Bachelor Degree or equivalent experience
• 2+ years customer service and project coordination experience
• Excellent communication skills; written and oral
• Strong computer skills including Microsoft Office, Visio, Jira and SAP
• Proven analytical and technical abilities with an innovative results oriented mindset
• Advanced problem solving skills and the ability to work collaboratively with associates at all levels, including leadership, as well as other departments to resolve complex issues with innovative solutions
• Demonstrated ability to handle difficult conversations in a professional manner
• Ability to adapt to a dynamic working environment and make independent decisions

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

Qualified applicants with criminal histories will be considered for employment in a manner
consistent with all federal, state and local ordinances.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.