Customer Service Specialist II - Axelon Services Corporation
Jacksonville, FL 32202
About the Job
Job Title: Customer Service Specialist (Hybrid/4 days onsite)
Location: Jacksonville, FL
Training:
Location: Jacksonville, FL
Training:
- Monday through Friday for 3-4 weeks, then nesting will occur on site which can be anywhere between 2-3 weeks.
- The Customer Service Specialist is responsible for handling questions, comments, and complaints regarding the company's products or services. Under moderate supervision, this job is the first line of support to resolve routine customer issues.
- The Customer Service Specialist is responsible for providing a positive customer experience and enhancing relationships between customers and the company.
- Answers inbound customer service calls and provides entry-level troubleshooting and resolution to routine customer issues.
- Provides outstanding customer service to ensure service levels are achieved and exceeded.
- Responds to a high volume of low complexity general inquiries (e.g., general product and pricing information, billing issues, etc.).
- Provides responses to customer inquiries based on pre-determined scripts and other response guidance tools.
- Refers customers to published materials, secondary sources, or more senior staff.
- Documents customer feedback and complaints.
- High school diploma or equivalent.
- Previous banking/financial experience preferred.
Source : Axelon Services Corporation
