Customer Service Specialist - Greif Packaging LLC

Greif offers a great working environment and the opportunity to make an immediate impact at a company where your ideas are always welcome.

Job Requisition #:

026640 Customer Service Specialist (Open)

Job Description:

Responds to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization's service standards.  Works mostly independently.  Second level escalation of customer problems and needs which most likely require deviation from standard screens, scripts, and procedures.  May also be assigned to more complex and/or important products, services and promotions.

Key Responsibilities

• Interacts with customers via telephone, email, online chat, or in person to provide top level support and advance information on products or services.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Communicates pricing, shipping dates and appropriate order information to customer to ensure order fulfillment and satisfaction.
• Contacts customers to respond to advanced inquiries or to notify them of claim investigation results or any planned adjustments.
• Collects and enters orders for new or additional products or services.
• Supports inside and outside sales.
• Updates and maintains files, including data entry.
• Fields second level escalated and advanced customer problems and needs; when the issue is beyond the coordinator’s knowledge, forwards to the assigned specialist or other appropriate colleagues.
• Trains new Customer Service Coordinators.
• Performs other duties as assigned.

Education and Experience

• Typically possesses a high school diploma and 4+ years of experience.

Knowledge and Skills

• Exceptional skills in verbal and written communications.
• In-depth knowledge of product.
• Proficient computer skills with the ability to learn new software.
• Solid knowledge of basic office equipment (i.e. copiers, fax machines, calculators, etc.).
• Excellent organization and data entry skills.
• Good attention to detail.
• Self starter that can work with minimal supervision.

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Scheduled Weekly Hours:

40

Compensation Range:

The pay range for this position is $ 27.70 to $ 28.00 per hour. The base pay offered for this position may vary based on market data and other factors, such as job-related knowledge, skills, experience, and geographic location. The position may be eligible for a short-term incentive in addition to base pay.

Benefits Statement:

Greif offers a comprehensive benefits package, including medical, dental, paid time off, and other competitive benefits which are available for eligible colleagues effective day one.

EEO Statement:

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We offer a competitive salary, excellent benefits and opportunity for growth. Greif, Inc. is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran. For more information read Greif’s Equal Opportunity Policy.