Customer Service Specialist, Revenue Cycle - KORE1 Technologies
Stanford, CA
About the Job
KORE1, a nationwide provider of staffing and recruiting solutions, has an immediate opening for a Customer Service Specialist, Revenue Cycle in Newark, Ca.
A Brief Overview:
Under general supervision and according to established procedures, the customer service representative answers telephone and email inquiries, sorts mail, filing, retrieves documents as needed, maintains supplies for the department, backup for invoice entry, and vendor statement reconciliation. Performs additional related tasks as required.
What you will do:
• Answers telephone calls and emails and provides information such as invoice status, check information and additional Accounts Payable inquiries.
• Routes or directs telephone calls that require information not available to customer service staff to appropriate areas. Ensures that follow-up is provided for all inquires.
• Assists Accounts Payable Department with vendor statement reconciliations.
• Ensures all invoices are date stamped with the date received by the Accounts Payable Department and is appropriately sorted for processing on a daily basis.
• Ensures that all invoices requiring approval are entered into the system for recording.
• Ensures that customer needs are met, follow-up occurs for all requests and questions are responded to promptly and quality assurance processes are maintained.
• Maintains supplies for the department.
• Must perform all duties and responsibilities in accordance with the Service Standards of the Hospital(s).
• Scans invoices that require approvals to the appropriate folders on a daily basis.
• Sorts mail, files, and retrieves documents as needed.
Education Qualifications:
• High School Diploma or GED equivalent
Required Knowledge, Skills and Abilities:
• Ability to answer moderately complex questions, direct calls, and obtain information from several sources
• Ability to communicate effectively both verbally and in writing
• Ability to establish positive, customer oriented working relationships with a variety of professional, technical and non-technical staff and clients
• Knowledge of accounts payable terminology
• Knowledge of computer systems and software used in functional area
Under general supervision and according to established procedures, the customer service representative answers telephone and email inquiries, sorts mail, filing, retrieves documents as needed, maintains supplies for the department, backup for invoice entry, and vendor statement reconciliation. Performs additional related tasks as required.
What you will do:
• Answers telephone calls and emails and provides information such as invoice status, check information and additional Accounts Payable inquiries.
• Routes or directs telephone calls that require information not available to customer service staff to appropriate areas. Ensures that follow-up is provided for all inquires.
• Assists Accounts Payable Department with vendor statement reconciliations.
• Ensures all invoices are date stamped with the date received by the Accounts Payable Department and is appropriately sorted for processing on a daily basis.
• Ensures that all invoices requiring approval are entered into the system for recording.
• Ensures that customer needs are met, follow-up occurs for all requests and questions are responded to promptly and quality assurance processes are maintained.
• Maintains supplies for the department.
• Must perform all duties and responsibilities in accordance with the Service Standards of the Hospital(s).
• Scans invoices that require approvals to the appropriate folders on a daily basis.
• Sorts mail, files, and retrieves documents as needed.
Education Qualifications:
• High School Diploma or GED equivalent
Required Knowledge, Skills and Abilities:
• Ability to answer moderately complex questions, direct calls, and obtain information from several sources
• Ability to communicate effectively both verbally and in writing
• Ability to establish positive, customer oriented working relationships with a variety of professional, technical and non-technical staff and clients
• Knowledge of accounts payable terminology
• Knowledge of computer systems and software used in functional area
Compensation is DOE and pays between $30-36/hr.
ABOUT KORE1
Specializing in professional and technical recruiting, KORE1 is committed to supporting top IT, Engineering, Creative, Scientific, Accounting and Finance professionals in their career paths. We build deep relationships with leading companies, connecting them to exceptional talent every day. With extensive industry expertise and unmatched opportunities, our goal is to provide a unique experience for our contractors and consultants as they prepare for their next role. We are passionate about matching the right people with the right companies.
Specializing in professional and technical recruiting, KORE1 is committed to supporting top IT, Engineering, Creative, Scientific, Accounting and Finance professionals in their career paths. We build deep relationships with leading companies, connecting them to exceptional talent every day. With extensive industry expertise and unmatched opportunities, our goal is to provide a unique experience for our contractors and consultants as they prepare for their next role. We are passionate about matching the right people with the right companies.
Kore1 provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Kore1 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Kore1 expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Kore1's employees to perform their job duties may result in discipline up to and including discharge.
Source : KORE1 Technologies
