Customer Service Specialist - ADL Delivery

Are you ready to take your customer service skills to the next level? Join our dynamic team at ADL Delivery in the heart of Thonotosassa, where every day brings new challenges and exciting opportunities! As a Full-Time Customer Service Specialist, you'll engage with customers directly, resolving queries and ensuring their experience is top-notch. With competitive pay starting at $20.00 an hour, your passion for helping others will not only be rewarding but also financially fulfilling.

Plus, you'll become an integral part of our fun, customer-focused culture that promotes continuous improvement and accountability. You can get great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Flexible Spending Account, Competitive Salary, and Paid Time Off. If you thrive in a professional environment where tenacity and integrity are celebrated, this role is calling your name! Don't miss your chance to be part of a company that truly values its people!

Let us introduce ourselves

Founded in 1999, ADL Delivery is a family-owned and operated logistics company. In the beginning, ADL specialized in business to business parcel delivery and fleet replacement for the automotive distributor industry but we have grown. Our goal is simple: to provide hassle-free, professional and timely Delivery Services to our customers.

Day to day as a Customer Service Specialist

As a new Full-Time Customer Service Specialist at ADL Delivery, you'll kick off each day with a friendly smile and a cup of coffee, ready to assist our valued customers! Your daily tasks will include answering inquiries via phone, email, and chat, ensuring each interaction is positive and productive. You'll be the go-to person for resolving issues, tracking shipments, and providing updates to customers.

Collaborating with team members to enhance service quality and share feedback will also be key as we strive for continual improvement. Don't forget to keep things light and fun while maintaining a professional demeanor-after all, our customers love chatting with you! You'll also assist in documenting customer interactions to help us improve our services.

Embrace the challenges, showcase your tenacity, and empower our customers with integrity!

What we're looking for in a Customer Service Specialist

To thrive as a Full-Time Customer Service Specialist at ADL Delivery, you'll need a unique blend of skills that make you the ultimate customer advocate! Exceptional communication skills are a must, as you'll be interacting with customers from various backgrounds. A friendly and approachable demeanor will help build rapport and trust. Problem-solving skills are essential, enabling you to tackle issues creatively and efficiently when they arise.

Strong attention to detail ensures that no customer query goes unanswered. Additionally, a knack for time management will keep you on top of your daily tasks, balancing multiple inquiries with ease. Having a customer-focused mindset is vital, as you'll consistently aim for the best possible experience for each person you assist. Finally, a good sense of humor will make your day-to-day interactions not just effective, but also enjoyable for you and our customers!

Are you ready for an exciting opportunity?

If you have these qualities and meet the basic job requirements, we'd love to have you on our team. Apply now using our online application!