Customer Service Specialist U.s. - U S VENTURE INC - APPLETON CORP
APPLETON, WI
About the Job
JOB REQUIREMENTS: DIVISION:U.S. AutoForcePOSITION SUMMARYAs influential
problem solvers, Customer Service Specialist - Offer best in class
service and possess a wealth of tire knowledge makes a real difference
to our customers. Using your through training on U.S. AutoForce products
to solve problems and provide support that keeps our customers informed.
We're looking for someone who possesses these top traits:
communication, results-driven, problem solver, patient, and thinks
outside the box. Our call center focuses on wholesale distribution (we
don't sell directly to the public). JOB RESPONSIBILITIES Actively
engage and provide best in class service to our customers nationwide
Effectively assess and troubleshoot customer needs Utilize problem
solving skills to resolve customer questions and concerns Analyze
customer and warehouse data to; determine how many times a day a
customer gets delivery, warehouse cut off times, and when product can be
shipped to the customer Work in a fast-paced environment to answer high
volume of calls Process customer orders efficiently and in a timely
manner Knowledgeable in 30+ tire brands Research and provide information
on availability, pricing, and applications May perform special projects
or handle specialty areas as assigned Partner with warehouse operations
in regard to product logistics Partner with Operations and Sales to
offer customer and product support. Use sound judgement when making
decisions and thinking through various scenarios Live our values of High
Performance, Caring Relationships, Strategic Foresight, and
Entrepreneurial Spirit Find A Better Way by championing continuous
improvement and quality control efforts to identify opportunities to
innovate and improve efficiency, accuracy, and standardization
Continuously learn and develop self professionally Support corporate
efforts for safety, government compliance, and all other company
policies & procedures Perform other related duties as required and
assigned QUALIFICATIONS Required: Must be at least 18 years of age with
a HS Diploma/GED 2 years of related customer service experience An
effective communicator who understands the importance of listening and
being empathetic Strong attention to detail and deadlines Proficient use
of multiple software programs such as Excel, PowerPoint, Word, and
related order management systems Utilize out of the box thinking to
problem solve with customers... For full info follow application link.
Our company is an equal opportunity employer that is committed to
inclusion and diversity. We take affirmative action to ensure equal
opportunity for all applicants without regard to race, color, religion,
sex, sexual orientation, gender, gender identity or expression, marital
status, age, national origin, disability, veteran status, genetic
information, or other protected characteristic. If you need assistance
or an accommodation due to a disability, you may call Human Resources at
(920) 739-6101. * APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/6579E7F05E614AB7
problem solvers, Customer Service Specialist - Offer best in class
service and possess a wealth of tire knowledge makes a real difference
to our customers. Using your through training on U.S. AutoForce products
to solve problems and provide support that keeps our customers informed.
We're looking for someone who possesses these top traits:
communication, results-driven, problem solver, patient, and thinks
outside the box. Our call center focuses on wholesale distribution (we
don't sell directly to the public). JOB RESPONSIBILITIES Actively
engage and provide best in class service to our customers nationwide
Effectively assess and troubleshoot customer needs Utilize problem
solving skills to resolve customer questions and concerns Analyze
customer and warehouse data to; determine how many times a day a
customer gets delivery, warehouse cut off times, and when product can be
shipped to the customer Work in a fast-paced environment to answer high
volume of calls Process customer orders efficiently and in a timely
manner Knowledgeable in 30+ tire brands Research and provide information
on availability, pricing, and applications May perform special projects
or handle specialty areas as assigned Partner with warehouse operations
in regard to product logistics Partner with Operations and Sales to
offer customer and product support. Use sound judgement when making
decisions and thinking through various scenarios Live our values of High
Performance, Caring Relationships, Strategic Foresight, and
Entrepreneurial Spirit Find A Better Way by championing continuous
improvement and quality control efforts to identify opportunities to
innovate and improve efficiency, accuracy, and standardization
Continuously learn and develop self professionally Support corporate
efforts for safety, government compliance, and all other company
policies & procedures Perform other related duties as required and
assigned QUALIFICATIONS Required: Must be at least 18 years of age with
a HS Diploma/GED 2 years of related customer service experience An
effective communicator who understands the importance of listening and
being empathetic Strong attention to detail and deadlines Proficient use
of multiple software programs such as Excel, PowerPoint, Word, and
related order management systems Utilize out of the box thinking to
problem solve with customers... For full info follow application link.
Our company is an equal opportunity employer that is committed to
inclusion and diversity. We take affirmative action to ensure equal
opportunity for all applicants without regard to race, color, religion,
sex, sexual orientation, gender, gender identity or expression, marital
status, age, national origin, disability, veteran status, genetic
information, or other protected characteristic. If you need assistance
or an accommodation due to a disability, you may call Human Resources at
(920) 739-6101. * APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/6579E7F05E614AB7
Source : U S VENTURE INC - APPLETON CORP