Customer Service Support Level 2 - HireTalent
Houston, TX 77032
About the Job
Job Description:
SUMMARY
Under general supervision, edit, analyze and interpret moderately complex incoming orders for a wide scope of product lines from customers, sales representatives and distributors to clarify terminology or supply missing information. Check pricing, inventory stock, and discounts, customer information and location, shipping instructions, etc. Coordinate pricing of special items with job quotes. Clarify order information or correct discrepancies as needed. Maintain all required records regarding price, discounts, product information, etc.
ADDITIONAL DUTIES AND RESPONSIBILITIES:
" Determines and schedules orders according to urgency.
" Contacts outside sales force and/or customers to resolve questions, inconsistencies, or missing data on orders.
" Resolve customer complaints via phone, email or fax.
" Use phone to reach out to customers and verify account information.
" Greet customers warmly and ascertain problem or reason for calling.
" Assist with placement of orders, cancelling orders, return requests and/or warranties issues.
" Act as company gatekeeper.
" Suggest solutions when a product is out of stock substitutions.
" Attempt to persuade customer to reconsider cancellation.
" Inform customer of deals and promotions.
" Sell products and services.
" Utilize computer technology to hand high call volumes B2B.
" Work with customer service manager to ensure proper customer service is being delivered.
" Cover switchboard as needed.
" Other duties as assigned by the Customer Service Manager.
QUALIFICATIONS
" Applicant must have computer aptitude and basic knowledge of Microsoft Office, strong typing skills, good communication skills, detail oriented, and ability to work well with others.
" Must portray a positive and energetic attitude when dealing with customers.
" Hands-on experience in reviewing, updating or making changes to customer accounts.
" Able to handle returns and complaints effectively.
" Proven ability to determine answers and solutions quickly.
" Proven ability to work in face pace environment.
DESIRED QUALIFICATIONS
" Experience with SAP.
" Experience in the industrial motor control industry.
EDUCATION and/or EXPERIENCE
High School diploma or general educational degree (GED) and 2 years customer service experience.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.
