Customer Service/Support Specialist at TEKsystems

Description:

The Roofing Customer Service Specialist is responsible for entering customer quotes and sales orders into systems. They are responsible for controlling the process from entering the customer quote all the way through order placement, delivery, and invoicing. The Roofing CSR has excellent organizational skills, a strong process orientation and focused on completing tasks and projects in a timely manner. The ideal candidate will have a natural flexibility in handling both customers, sales, inner office, and warehouse staff.

Additional Skills & Qualifications:

• Comfortable with communicating with customers via all means of communication, phone, email, text.
• Execute day-to-day process for Roofing Quote to order, Roofing Planning, Production and Delivery.
• Ensure all documents associated with customer quotes and orders are received and captured in appropriate systems
• Ability to monitor and follow different projects, that are at different stages in the process at the same time.
• Ability to schedule delivery dates with customers.
• Facilitate communications with Sales, Production, Delivery, A/R and NCS Credit Lien

QUALIFICATIONS

• Two or more years of experience in Customer service and/or office administration.
• Strong time-management and people skills, high degree of flexibility, and excellent multitasking ability.
• Proficiency with office applications, and aptitude for learning new software and systems.
• Ability to maintain confidentiality of company information.

REQUIRED

• 2-5 years of work experience in a customer service and/or office administration roles
• Must have exceptional attention to detail.
• Strong organizational and time management skills with an ability to prioritize.
• Must be a self-starter and driven.
• Excellent communication and interpersonal skills.
• Experience in order production.
• Strong process orientation and problem-solving skills.
• Must be proficient with Microsoft Office and Google products:
• Must be capable of learning how to perform job-related tasks in CBM systems (Sage ERP and Salesforce).

Work Environment

Small industrial office environment

M-F 7:00 AM – 4 PM

Busiest days = Mon & Wed (calls on those days ~ 100)

Busy Season = Aug - Dec. Slow time Jan - March

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:

Medical, Dental & Vision

401(k)/Roth

Basic/Supplemental Life & AD&D

Short and long-term disability

HSA & DCFSA

Transportation benefits

Employee Assistance Program

Company Paid Time off or State Sick Leave

#prioritywest

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.