Customer Service / Warehouse Coordinator - PrideStaff

Well-established ventilation manufacturer in Rancho Santa Margarita is seeking a  Customer Service  /  Warehouse Coordinator . This associate will have both customer service responsibilities and handle warehouse duties. This time of year, the bulk of the responsibilities will deal with general warehouse duties, while the customer service role will expand in the Spring and Summer months. This is a full-time, temp to hire opportunity and the hours are Monday-Friday 8:30AM to 5PM (with some flexibility).

Compensation: $23 to $24/hour + Bonus Opportunities



Responsibilities:

Customer Service:

• Handle inbound calls from potential clients and customers
• Engage with potential customers to understand their needs and recommend appropriate whole house fan solutions
• Conduct product demonstrations and presentations to showcase the features and benefits of our products in our showroom.
• Effectively communicate product specifications, pricing, and promotions 
• Process customer orders accurately and efficiently.
• Work closely with the operations team to ensure timely delivery of products.
• Build and maintain strong relationships with customers, ensuring a positive experience throughout the entire sales and support process.
• Follow up with customers to gather feedback and identify opportunities for improvement.

• Assembling, testing and quality control
• Ensure quality standards are achieved by thoroughly reading and executing work instructions to include correct product, size, quantity etc.
• Operate a dolly and pallet jack for multiple purposes in the warehouse
• Safely operate various machines, including powered tools
• Identify and communicate delays or problems that might keep a specific job from being completed on time

• High school diploma or equivalent
• Good verbal and written communication
• Excellent hand-eye coordination and attention to detail
• Ability to follow instructions carefully and perform quality work independently
• Ability to lift up to 50 pounds. Must be able to sit or stand for the full shift as role dictates, and be able to execute frequent bending, twisting, reaching, lifting, carrying and squatting when completing production processes or moving product(s)
• Must be dependable, punctual, reliable and responsible
• Must be willing to submit to a background check and drug screen.

Compensation / Pay Rate (Up to): $25.00 - $30.00