Customer Success Agent - Further Reach

Further Reach seeks a dedicated and friendly Customer Success Agent to join our team. In this work-from-home role, you will play a central role in ensuring our customers receive best-in-class support to make the most of our services. The ideal candidate is passionate about delighting customers by being well-informed and responsive, has a knack for making complex things simple, and is naturally friendly and patient.

Key Responsibilities:

• Engage with Prospective Customers. Help new leads understand what makes our service the best available. Manage the onboarding process, coordinating between the Field Team and customer to ensure a smooth transition to our services.
• Manage Inbound Customer Communications. Address customer questions, requests, and issues via calls, text and email. Escalate to the appropriate teams, including field services, network operations, or management, as needed.
• Collaborate on Process and Policy. Based on your direct experience with customers, you bring a valuable perspective to shaping processes and policies.

Requirements:

• Exceptional Interpersonal Skills: Friendly, approachable, and positive, with a passion for helping others.
• Strong Written and Verbal Communication: Clear, concise, and effective in all forms of communication.
• Problem-Solving Attitude: Able to address complaints and issues with thoughtful, practical solutions and a positive demeanor.
• Excellent Time Management: Capable of handling multiple tasks efficiently and prioritizing responsibilities.
• Self-Motivated and Independent: Comfortable working independently with minimal supervision.
• Proficient Computer Skills: Confident in using a laptop, email, web applications, and basic spreadsheets.

Good To Have:

• Experience: 1-2 years in customer support or client success roles.
• Education: Bachelor's degree or equivalent experience.
• Connection to Mendocino County: Familiarity with the local community is a plus.
  
  

Comprehensive Benefits:

• Competitive Salary
• Comprehensive Health, Dental, and Vision coverage
• 401(k) with Company Matching, profit sharing and Cash Balance Plans
• Paid time off, including Vacation and Wellness
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options
• Helicopter / Reach Airmedical Transport Plans
• Opportunities for advancement and paid on-the-job training
  Employee discounts on Internet Service