Customer Success Manager (CSM) - SMH Business Services

Our company is looking for a creative, innovative, and solution-oriented individual to join our Entry Level Customer Success Manager team. We are one of the fastest-growing and leading premier agencies in the area that specializes in delivering results in Customer Service, Marketing, Sales, and Brand Awareness.

Our Entry Level Customer Success Manager position opportunity is perfect for someone entry-level who wants to step into the Customer Service, Sales, and Marketing world and experience the back end of what makes a business successful in providing a massive return on investment for its clients! As part of our expanding Entry Level Customer Success Managers team, you will support our initiatives by developing more extensive awareness and consumer loyalty. By bringing to life the client and the brand’s vision through live and creative campaign launches, we will be able to achieve our HUGE goals!

Entry Level Customer Success Manager Responsibilities:

• Work with customers and the local community directly on a daily basis
• Execute all marketing and sales strategies with the brand coordinator team by company standards
• Uphold the highest level of customer experience - guided by “the customer comes first”
• Ensure clear communication with every customer, client, and team member
• Maintain brand standards and promote customer awareness and loyalty
• Track the effectiveness of our campaigns and report metrics to upper management
• Attend all required training and entry-level team meetings

Requirements for our Entry Level Customer Success Manager role:

• 1-2 years of experience in a customer-facing role
• A creative, strategic, and out-of-the-box thinker while working across multiple projects and responsibilities
• Flexible to pivot and work quickly when problems do arise
• Ability to work independently or with a close-knit team
• Comfortable working in a highly fast-paced environment

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