Customer Support 1 - Data Entry & Call Center - Sunrise Systems Inc
Sacramento, CA 94203
About the Job
Job Title: Customer Support 1 - Data Entry & Call Center
Job Id: 24-04677
Location: Remote Role
Duration: 04-05 Months Contract[W2]
Position Type: Hourly Contract Position (W2 only)
Work Schedule:
Typically has the following skills or abilities:
Qualified candidates please send your word format updated resume at the earliest to Pavan: Pavan.p@sunrisesys.com [732-272-0382] OR Sangeeth: Sangeeth.k@sunrisesys.com [732-272-0281]
Thank You.
Sunrise Systems Inc.,
Job Id: 24-04677
Location: Remote Role
Duration: 04-05 Months Contract[W2]
Position Type: Hourly Contract Position (W2 only)
- 100% Remote - 8:30 – 5pm PST
- Pay Rate is $17
- Data entry and high-volume call centre experience is a must
Work Schedule:
- 5 days' work week, 8.30-5.00 PM PST
- Fully Remote work
- Mandatory Required to work on Monday, Tuesday, and Saturday every week
- Can choose one day off from either Wednesday, Thursday, or Friday.
- Sunday's will be off.
- The exact schedule will be finalized by the hiring manager (HM) after you start the job.
Typically has the following skills or abilities:
- One to two years of customer service experience in handling moderate to complex customer inquiries in call center, insurance, manufacturing, software, telecommunications, retail, or eyewear industries
- Available to work any shift, including weekends, holidays, and/or overnight
- Demonstrated internet knowledge and understanding of basic internet browser settings
- Demonstrated ability to work with multiple software programs, simultaneously
- Working knowledge of MS Office package
- Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries
- Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made
- Excellent interpersonal and rapport-building skills
- With general supervision, ensure accurate, timely, and efficient customer support.
- Respond to customer inquiries in a manner that supports the achievement of goals.
- Respond to customer inquiries ranging from routine to complex from members, clients, providers, and internal/external business partners; inquiries may range from telephone, in person, or via the internet/e-email
- Contingent on the Line of Business (LOB), requires in-depth knowledge in the following areas: Prescriptions, Plans, Products, Services, and Procedures
- Online purchasing & e-Commerce knowledge Internet knowledge
- Payment processing/payment collections
- Eligibility verification Order Status, Shipping Status, and Stock Availability
- Accurate completion of necessary documentation, letters, and forms processing
- Quality Assurance testing for company software
- Research and resolve issues/complaints and determine appropriate resolution(s)
- Solve problems and assist with issues that may not fit the "cookie-cutter” solution
- Effectively educate and influence customers and prospective customers on the value and benefits that the company offers through its products, services, and solutions
- Identify customer trends and communicate to appropriate business partners, leaders, and divisions; suggest necessary corrections, changes, or solutions; appropriately elevate situations that could have organization-wide impacts
Qualified candidates please send your word format updated resume at the earliest to Pavan: Pavan.p@sunrisesys.com [732-272-0382] OR Sangeeth: Sangeeth.k@sunrisesys.com [732-272-0281]
Thank You.
Sunrise Systems Inc.,
Source : Sunrise Systems Inc
