Customer Support Administrator - APPS Paramedical Services

• Be able to assist clients and visitors in person 
• Respond promptly to client inquiries
• Providing polite and professional assistance via phone, mail, e-mail, and texts, excelling at verbal and written       communication.
• Handle office tasks
• Manage customer queries
• Acknowledge and resolve customer needs
• Process orders, & modifications 
• Schedule appointments
• Escalate complaints across several communication channels

• Must have a genuine desire to meet the needs of others
• be professional, and polite
• to be able to remain calm maintaining a positive, empathetic, and professional attitude toward customers at all times especially when clients are frustrated
• Should always be prepared and responsive
• willing to meet each challenge directly
• have experience working with computers.
•  Be attentive and accurate with detail

• Prior administrative and customer care experience
• Excelle in computer skills, especially typing
• Attention to detail
• Desire to be proactive and create a positive experience for others

The Grelyn Corp. does business under the name of American Para Professional Systems, or APPS Paramedical. The nature of our business is to provide the Insurance Industry with medical information by obtaining medical histories and completing physical examinations on applying for Life / Health / Disability / or Long Term Care Insurance. The industry refers to our services as a "PARAMEDICAL SERVICE".We started contracting business on August 1, 1991, as a dba contract office of American Para Professional Systems, Inc. in Jericho, NY.This partnership with American Para Professional System, Inc. allowed us to provide our services to over 850 insurance companies and also connect us with a family of companies doing the same work throughout the United States.Since that time we have grown at a steady rate and have met all of our yearly goals.February 2010, the corporation added the northern half of Indiana to its service area and has been growing at a steady pace.On October 1, 2013, Portamedic a division of Hooper Holmes, a company that also provided the same services was acquired making us the dominant company in the territory, and American Para Professional Systems, Inc the largest provider of "Para Medical Services" in the country.