Customer Support Analyst (D5) - TECKpert

We are looking for an Customer Support Technician (Entry Level) to support our client, a Government agency, based in Tallahassee, Florida.

US BASED CANDIDATES ONLY.  

This is an on-site position. Candidates must be located in or near our client's locations in DeLand, FL.

*No third parties and no sponsorship*

Who we are

Founded in 2009 and headquartered in beautiful Miami, FL, TECKpert is a tech consulting and staff augmentation firm.  At TECKpert, we offer a contingent workforce built for any size digital transformation project. Experts in design, development, IT, analytics and marketing, provide innovative digital solutions to achieve success in our new economy. Our leaders identify the technical talent best suited to bolster our client’s capabilities, across all industries, including, healthcare, government, finance, legal, real estate, and startups.

The opportunity

TECKpert seeks to hire a Customer Support Analyst to support our client, a state government agency for an onsite position in Deland, FL to join its Workstation Support team. The selected candidate will be responsible for providing technical assistance, maintaining the department's Audio-Visual environments, and troubleshooting specialized software and hardware systems. This role requires strong knowledge of Microsoft products, personal computer systems, networked environments, and audio-visual equipment.

Job duties include, but are not limited to:

• Provide primary support for Audio-Visual systems (LCD monitors, projectors, video conferencing equipment).
• Install, configure, and maintain wireless presentation devices.
• Provide training to staff on the usage of AV equipment and assist in planning renovations for conference rooms.
• Maintain the department’s computer training facility and ensure training software is up to date.
• Assist with troubleshooting specialized applications like Enterprise Electronic Document Management System (EEDMS), Primavera, and department-specific software.
• Provide Tier 2 support, troubleshooting complex issues for computer systems and software.
• Monitor and resolve tickets through the Service Desk system.
• Generate and maintain technical documentation and assist with warranty and non-warranty service calls.
• Support networked devices like printers and smartphones (iPhone/Android).
• Contribute to workstation support by replacing and configuring PCs as required.

Compensation and Term 

This opportunity is for a full-time, 9-month contract position with possible extensions and pay commensurate with experience up to $42,000 per year. Medical, dental, vision and life insurance available after 30 days of hire. 

Qualifications you need

A successful Customer Support Analyst possesses or provides the following:

• Bachelor's Degree in Computer Science, Information Systems, or a related field; or equivalent work experience.
• A mininmum of two (2) years in a technical, similar customer support role.
• Advanced knowledge of Microsoft products including operating systems, Office Suite, and Outlook in a networked environment.
• Proficiency in computer software, hardware, and firmware related to personal computers and LAN/WAN environments.
• Experience in installing, maintaining, and troubleshooting audio-visual equipment.
• Advanced troubleshooting skills for computers and peripherals from various manufacturers.
• Proven ability to manage, organize, and track projects.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• Strong organizational and problem-solving abilities.
• Familiarity with iPhone and Android smartphones.
• Strong customer service orientation.
• Highly motivated, self-directed, and accountable.
• Strong interpersonal skills with the ability to communicate effectively at all levels.
• Adaptability to changing conditions and new processes.

Working with us

Working with TECKpert means more options. As new opportunities arise, you tell us what you think is a good fit for you. What industries interest you most? Do you prefer an on-location, 9-5? Or would you want a flexible schedule and remote work? We proudly offer a wide variety of roles. Many of our TECKperts enjoy coworking and skills training coupled with the stability of full-time employment. We believe TECKpert gives today's digital professionals an agile path to start and advance their career. All of our opportunities require at least 20 hours per week and can be one to twelve months in length. Choose the opportunity that matches your interest and desired cadence. 

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