Customer Support Representative II - Sunrise Systems Inc
Johnston, IA 50131
About the Job
Job Title: Customer Support Representative II - Enterprise Contact Center
Job ID: 24-04638
Location: Johnston, IA
Duartion: 36 Months on W2 Contract
PRIMARY RESPONSIBILITIES & DUTIES:
Job ID: 24-04638
Location: Johnston, IA
Duartion: 36 Months on W2 Contract
PRIMARY RESPONSIBILITIES & DUTIES:
- The Enterprise Contact Center team provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention.
- Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction.
Common calls and emails include:
- General product questions, availability, compatibility
- Ag, Residential and Commercial Turf, and Golf product issues/complaints
- Warranty registration, and extended warranty coverage
- Out of warranty assistance
- Parts and publications lookups
- Loyalty Rewards programs
Support hours fall between 7am - 6pm CST, Monday – Friday:
REQUIRED SKILLS, KNOWLEDGE, AND RELEVANT WORK EXPERIENCE:
- Skills in interpersonal communications, negotiation, and conflict resolution.
- Excellent written and verbal communication skills
- 6+ months experience with customer service/support experience.
- Proficiency with Microsoft Office products
- Strong computer, research and troubleshooting skills.
- Ability to work support hours and occasional holidays to support the business.
Interviews will include behavioral based questioning:
- Candidate will be asked to share specific examples
Visa sponsorship is not available, now or in the near future, for this position.
**Prescreen questionnaire is attached. This must be completed and attached to the candidate’s profile in order to be considered. Candidates submitted without this will be rejected.**
Contact:
Madhu Sudhan J: madhu.s@sunrisesys.com | 732-272-0289 | URL: www.sunrisesys.com
**Prescreen questionnaire is attached. This must be completed and attached to the candidate’s profile in order to be considered. Candidates submitted without this will be rejected.**
Contact:
Madhu Sudhan J: madhu.s@sunrisesys.com | 732-272-0289 | URL: www.sunrisesys.com
Source : Sunrise Systems Inc
