Customer Support Representative - Tax Tips Incorporation
Kansas City, MO 64106
About the Job
We are seeking a dedicated and motivated Customer Support Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support through various channels including email, phone, and live chat. Our ideal candidate is passionate about helping others and is skilled at problem-solving. You will play a crucial role in maintaining customer satisfaction and fostering loyalty by addressing inquiries efficiently and effectively. As a Customer Support Representative, you will have the opportunity to work closely with various departments, sharing insights that can improve our offerings while also expanding your own skill set in a collaborative environment. We pride ourselves on providing our customers with timely, accurate information and a friendly, approachable atmosphere. If you thrive in a fast-paced setting and enjoy interacting with people from diverse backgrounds, we would love to hear from you. The right candidate will be able to manage multiple tasks and prioritize effectively, ensuring that we continue to uphold our high standards of customer care. Join us in making a positive impact on our customers’ experiences and contribute to our shared success.
Responsibilities
- Provide excellent customer service and support via phone, email, and chat.
- Troubleshoot and resolve customer issues efficiently and effectively.
- Maintain accurate records of customer interactions and transactions.
- Assist customers with product inquiries and account management.
- Follow up with customers to ensure their issues are resolved to their satisfaction.
- Work collaboratively with team members and other departments to enhance customer experience.
- Stay updated on product knowledge and company policies for accurate information relaying.
Requirements
- High school diploma or equivalent, additional education in customer service or related fields is a plus.
- Proven experience in a customer support role or similar position.
- Exceptional communication skills, both written and verbal.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and manage multiple inquiries simultaneously.
- Familiarity with customer support software and tools is preferred.
- Enthusiasm for technology and a willingness to learn new systems and processes.
We Resolve Income Tax Issues
We Prepare Federal and State Income Tax Returns
Have you received a letter from IRS? Contact us- We can help you today!