Customer Support Representative - Calypso Marketing, Inc

We are a prominent sales and business development firm that represents top clients in the home improvement industry. Our ultimate goal is to ensure our clients are achieving maximum brand visibility and increasing customer engagement. This year, we’ve seen exceptional growth and success, which highlights our commitment to driving results and innovation. As the entry level Customer Support Representative, you will work closely with clients and customers alike to bolster brand awareness in the community and in turn drive sales revenue. Our entry level Customer Support Representatives are experts in our clients’ products and services, and they are excited to share their knowledge directly with consumers. If you’re a people-person with a passion for telling clients’ brand stories, we want to hear from YOU!

Customer Support Representative Day-to-Day Responsibilities:

• Work directly with customers to promote our clients’ brand, products and services
• Explain product features and benefits to customers and confidently answer any inquiries
• Report customer feedback to Senior Management and clients, providing feedback on areas of improvement
• Analyze client acquisition metrics and KPI’s to maximize sales and drive revenue
• Adhere to our clients’ compliance standards and maintain professionalism throughout the sales process
• Drafts, organize and maintain sales contracts on behalf of our clients
• Attend in-person and virtual meetings with fellow Customer Support Representatives to develop customer service, sales, and leadership skills

We are committed to seeing our entry level Customer Support Representatives succeed, so we provide the necessary tools and resources to thrive within our company. Each entry level Customer Support Representative receives in-house training from our Senior Client Support team. This is an entry level role, so no experience is required to apply. Desired skills and qualifications for the entry level Customer Support Representative include:

• Experience in customer service, sales, or any client-facing role is preferred but not required
• High school diploma or equivalent
• Strong written and verbal communication skills
• Exceptional time management and organizational skills
• Eager to improve current skills
• Ability to grasp new concepts quickly to develop professionally
• Ability to confidently present information to clients, customers and teammates
• Basic knowledge of the sales cycle is a plus!

**If you feel that you would excel in this role, we are eager to hear from you! Please submit your resume, and an HR associate will be in touch with you soon.

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