Customer Support Representative - Spark Theory Innovations

Spark Theory Innovations is a premier marketing and sales firm, with its fundamental strength being its innovation, creativity and dedication to creating premium marketing and sales campaigns. Our Customer Support Representative team provides our customers with the opportunity to promote them, leaving an everlasting impression of distinction and quality. Our Customer Support Representative team works in an energetic atmosphere and we believe much of the success of our phenomenal growth is our commitment to developing our employees’ potential. We are committed to building our Customer Support Representative team with upbeat, talented, motivated people, who will continue to uphold our mission of being a market leader, by innovating and servicing our customers with extreme dedication.

Customer Support Representative Responsibilities:

• Key player in the communication and completion of the enrollment process with other departments; liaison between sales, customer service, advertising
• Utilize our personal customer service approach to interact with customers directly and ensure that they always have a knowledgeable and friendly resource to answer any questions
• Assist the sales team by providing top notch customer service to current and potential customers to help increase weekly and monthly sales goals 
• Responsible for the accuracy of all the data during customer renewal or acquisition enrollment processes 
• Attend meetings in person and via zoom to increase client knowledge and drive sales

Customer Support Representative Qualifications:

• 1-2 years’ experience in a customer service or sales role preferred 
• Highly organized, responsive, detail-oriented, team player with a “can-do” attitude and have the ability to prioritize and complete multiple tasks with a high degree of accuracy
• Requires an individual who is self-directed and detail-oriented with an inquisitive nature and the desire to solve problems
• Ability to communicate clearly and concisely, both orally and in writing. Must be able to diplomatically enforce deadlines
• Excellent interpersonal skills with a focus on rapport-building, listening and questioning skills

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