Customer Support Specialist at L.K. Jordan & Associates

LK Jordan is now hiring a Customer Support Specialist for our North Austin client. Join our client's Customer Service team and help continue their legacy of providing compliance solutions to oil and gas professionals worldwide.

Monday-Friday 8am-5pm

100% in the office, located at 183/McNeil

Your role will involve:

• Managing marketing leads and ensuring accurate documentation.
• Supporting customers through Returned Materials and Calibration updates.
• Assisting in sales document preparation.
• Handling incoming sales and support calls.
• Coordinating events and trade shows with the marketing team.

To succeed, you'll need:

• 3-5 years of customer service or sales experience.
• Ability to thrive in a fast-paced environment.
• Excellent interpersonal and multitasking skills.
• Knowledge of Salesforce is a plus.
• Strong oral and written communication skills.

Key Responsibilities:

• Handling orders, quotes, and order status inquiries.
• Creating and revising quotes and sales orders.
• Resolving customer issues and discrepancies.
• Resolving order, shipping, and invoicing discrepancies.
• Processing quotes and sales orders for RMAs.
• Handling unit billing cases.
• Ensuring correct billing information for smooth transactions.
• Modifying subscriptions and billing.
• Researching accounts and contacting customers as needed.
• Participating in operations meetings.
• Resolving address and parts issues.
• Notifying production team of urgent orders.
• Maintaining part numbers and customer address records.

If you meet the above qualifications and are looking for an exciting opportunity to contribute to our team, we encourage you to apply.

To apply please email resume to yoany.torres@lkjordan.com

Call/text Yoany at 512-342-0302

LKJordan is an Equal Opportunity Employer

#LKJATXPandoLogic. Keywords: Customer Service Representative, Location: Austin, TX - 78703