Customer Support Specialist - The Zippertubing Company

Manufacturing - Customer Support Specialist – Level I

Text: Apply_SalesSup to (480) 690-2850

Job Description

The Zippertubing Company is a leader in cable bundling, wire harness, and component protection systems. We provide solutions to some of the industry’s most complex and challenging problems in the Aerospace, Medical, Space, Automotive, and Defense industries.

We are looking for a highly motivated Customer Support Specialist – Level I to join our Team. Manufacturing environment experience is preferred for this in-office position, which is located in Chandler, near I-10 and Chandler Blvd. Not a remote position.

Key Responsibilities:

• Excellent customer service, on the phone and through email.
• Enthusiasm for learning, taking precise notes, and comprehending nuances.
• Learning the products and understanding manufacturing capabilities.
• Accurate quotation and order processing, using good math skills.
• CRM data entry and maintenance
• Company ambassador for both external and internal customers

Position-Related Responsibilities:

• Outbound and inbound customer management. Correspond with customers via email, phone, fax, Website Live Chat, or face-to-face on time.
• Ensure the solution complies with customer-provided specifications and drawing numbers.
• Responsible for answering incoming phone calls to the company and responding to the front door when visitors arrive.
• Review and process all quotes and orders for completeness and accuracy (bill to, ship to, part number, quantity, pricing, etc.) before orders are released to production and invoiced to the customer.
• Manage orders that are ‘on hold’ for PO revisions, payment, etc.
• Process Government solicitations as necessary
• Ensure complete details of custom solution inquiries are provided to our Technical Sales, Quality, and Engineering departments.
• Manage cancellations or changes in sales orders and communicate the changes with the related departments promptly.
• Maintain accurate records of interactions with the customers in an orderly manner.
• RMA (Return material authorization) processing and tracking. Maintain proper knowledge to backup as necessary if not primary duty.
• CRM Queue Management
• Accurate payment processing for orders and samples.
• All additional functions related to the position as determined by your manager.

Knowledge, skills, and abilities:

• Superior attention to detail.
• Manufacturing environment experience, supporting a product, not a service. (Preferred)
• Ability to multi-task and understand priorities.
• Degree desired, but not required. Comparable work experience in place of degree.
• A minimum of two years experience in a customer-facing position, non-scripted position.
• A working knowledge of CRM (Customer Relationship Management) software or good technical aptitude.
• Strong math, computer, and documentation skills.
• Good internal and external verbal and written communication skills.
• Embrace a TEAM environment.
• Desire to learn products and processes and use of excel for both.

Benefits:

• 80 hours of vacation per year
• 48 hours of sick time per year
• 80 hours of paid parental leave
• Medical
• Dental
• Vision
• Flex Spend (Allegiance)
• 401K w/match
• Life / AD&D insurance - paid
• FMLA with qualifying criteria

Schedule:

• Full Time
• 4-9's Monday -Thursday with 4 hours on Friday
• Day shift
• Monday to Thursday (6:00 am – 3:30 pm), and (6:00 am - 10:00 am) on Friday’s, off Saturday’s & Sunday’s

Compensation:

• $41,600 - $54,080 per year based on experience

Environment / Physical Demands:

While performing the duties of this job the employee will work in a multi-occupied open office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. The position involves sitting, talking, and hearing throughout the 8-10-hour shift. Physical Demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets, and bend or stand on a step ladder or climb stairs as necessary. This position requires the ability to occasionally lift office products and supplies, up to 24 pounds.

Zippertubing^® is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Zippertubing^® is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Zippertubing^® are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Zippertubing^® will not tolerate discrimination or harassment based on any of these characteristics. Zippertubing^® encourages applicants of all ages.

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For more information about Zippertubing, please visit our website: www.zippertubing.com

• Zippertubing® uses E-Verify.

• Criminal background check (Preferred)

• English (Preferred)

• US work authorization

• Job Type: Full Time