Customer Support Specialist - KBX

KBX Logistics, LLC is currently seeking a Customer Support Specialist in Green Bay, WI. This position includes various responsibilities that will help gain exposure to transportation and the KBXL business. It is a great starting point that could lead to other opportunities within the business. The successful candidate will have attention to detail, critical thinking skills, a high degree of professionalism and the ability to collaborate in a team environment.

Our Team

Who is KBX Logistics ? KBX Logistics is the true transformer of the 3rd party logistics (3PL) industry. Waste is our enemy; status quo is our nemesis. Our mission? Create a competitive advantage for our partners by delivering logistics technology and solutions that others can't or simply won't. If disrupting an industry appeals to you, this company is where you belong.

KBX Logistics is the product of over 100 years of evolution and revolution. We got our start as a small transportation team in 1919 and are currently one of the largest 3PLs in the US. With Koch Industries as our parent company, the challenge is to always be thinking bigger and better. We have more than doubled in size over the past 5 years and we're just getting started!

Imagine being a dynamic start-up with the resources of a top tier private company, all built on the solid foundation of a proven management philosophy. This perfectly describes KBX Logistics! Here, we know culture is key so Principle-Based Management® is our North Star. Win or lose, we do it as a team. Each employee plays a pivotal role in our success and without their diverse ideas, challenges, and perspectives, we wouldn't succeed. With change as the only constant, each of us is on a unique journey where no two career paths look the same. We empower our employees to realize their potential and hold each other accountable along the way.

Life begins at the edge of your comfort zone. Are you ready to get started?

What You Will Do

• Developing and building relationships with carriers to improve communication, connectivity, and collaboration to have PODs proactively
• Emailing and calling carriers to retrieve PODs
• Maintaining and updating carrier contact information
• Delivering information with strong customer service skills and handle all situations with respect and integrity
• Supporting incoming POD requests from internal and external customers
• Identifying opportunities, analyzing processes and suggesting improvements to increase efficiencies
• Collaborating with other departments to fulfil POD requests
• Utilizing POD and transportation systems to fulfil POD requests based on the customer needs
• Saving and uploading the PODs
• Emailing and calling carriers to retrieve PODs
• Ability to prioritize workload
• Maintaining and updating documentation for POD processes
• Ability to drive and adapt to change

Who You Are (Basic Qualifications)

• Experience using Microsoft Office programs such as Word; to write business correspondence, Excel; for use of spreadsheets, reporting, simple formulas and Outlook; for internal and external correspondence

What Will Put You Ahead

• Experience in Transportation/logistics industry or Customer Service

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here .

Who We Are

KBX Logistics, a Koch company and global leader in transportation, offers world-class, technology-driven capabilities across all modes of managed freight and transportation asset management. KBX is uniquely positioned to meet the challenges shippers face, leveraging decades of firsthand experience and data-driven insights from a large, diverse, and global business network. By building mutually beneficial partnerships and innovative technology, KBX creates a competitive advantage for its customers and meets the growing need for cost effective and reliable supply chain solutions. For more information on KBX, visit www.kbx.com .

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria are set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please visit the following website for additional information: http://www.kochcareers.com/doc/Everify.pdf