Customer Support Technician - ConsultNet

Title: Service Desk Analyst
Location: Estherville, Iowa
Type: Direct Hire
Pay: $20-22/hr ($40,000 - $45,00) Hourly position, but it is 40 hours per week and includes benefits

The Customer Support Technician provides direct support of computers, peripheral equipment, software, and converged educational technology through the Customer Support Services Team (CSS) at Iowa Lakes Community College. This includes all equipment from the network's edge to the end user and a wide range of computer and audio/visual peripherals including projectors, displays, document cameras, audio amplification, and similar equipment. The position provides operational support and incident resolution for both individual components and systems and works closely with end-users to solve both technical and operational problems.

Key Responsibilities:

• Provides excellent customer service to all Iowa Lakes Community College staff and students
• Install, supports, and repairs College computers, peripherals, software, and educational technology equipment
• Interfaces effectively, efficiently, and professionally with end users to resolve issues related to effective use of technology
• Travels to on-campus and off-campus facilities for installation, demonstration, maintenance and repair of equipment
• Observes and reports equipment performance deficiencies
• Promotes self-service and coaches end users to use self-service when remote or desk side visit could have been avoided
• Provides on-going operational training to end-users with hands-on training and/or writing technical support documentation for installed classroom systems.
• Provides set-up, operation, and teardown of AV support for miscellaneous college events
• Maintains confidentiality for students, faculty, and staff profiles
• Establishes and maintains strong working relationships with colleagues, staff, administrators, and the public
• Possess strong organizational skills and high attention to detail
• Exhibits excellent written and verbal communication skills
• Displays a positive, friendly and respectful attitude towards clients and co-workers
• Maintains a safe and clean environment by keeping workstations neat and organized

Skills and Qualifications:

• Excellent customer service and over the phone skills
• CompTIA A+ Certification
• Associates Degree or Certificate/Diploma in Computer Science
• 1-3 years experience in desktop support, A/V, educational technology, or a related field
• Computer knowledge: Microsoft Word, Power Point and Excel, MAC operating system, and Adobe Flash Media Live

Preferred Education/Experience

• Comp TIA A+ Certification
• InfoComm CTS Certified Technology Specialist
• Experience supporting Higher Education
• Valid driver's license

Physical Demands

• Performs 5 hours of an 8-hour workday in a sitting position behind a desk
• Occasional standing, pushing, pulling, grasping, crawling, and climbing
• Frequently reaches and views on computer equipment
• Constant sitting, walking, repetitive motion, talking, hearing & data entry
• Ability to identify and distinguish colors, close quarters and distance focus capability and judge depth perception
• Loads SMG vehicle with parts and machines to deliver to client locations 
• Delivery of office equipment to client locations, utilization of stair climbing equipment is sometimes necessary
• Uses hands and appropriate tools
• Frequently types on a keyboard
• Frequently lifts phone receiver to speak to clients and employees
• Occasionally works in a warehouse
• Frequently moves and lifts up to 50 lbs
• Occasionally drives company vehicle

Welcome to ConsultNet and the family of companies, Tekne, SaltClick, TechBridge, and OmniMedia. As a premier national provider of technology talent and solutions, our expertise spans across project services, contract-to-hire, direct placement, and managed services both onshore and nearshore. Celebrating more than 25 years of partnership with a diverse client base, we've crafted rewarding opportunities for our consultants, fostering high-performing teams that deliver impactful results. Over the last few years thousands of consultants have found their calling with us in roles that have made a meaningful impact on their lives, enhanced their career, challenged them, and propelled them towards achieving their personal and professional goals. At the ConsultNet family of companies, we believe effective communication is crucial in aligning the right job with your unique skills and professional aspirations. To us, it's all about the personal approach we take and the values we uphold. Our comprehensive service offerings cover a wide range of technology positions across key markets nationwide. Client more at www.consultnet.com . We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.