Cyber Center Help Desk Specialist-Sierra Vista, AZ - DirectViz Solutions, LLC

DirectViz Solutions, (DVS) is a rapidly growing government contractor that provides strategic services that meet mission IT needs for government customers. DVS delivers innovative information technology solutions to government clients through the knowledge and expertise of our dedicated employees. DVS is an employee-centric employer that provides competitive compensation, comprehensive medical plans, 401k match, PTO accrual, professional development reimbursement, corporate-funded technology certifications, and employee recognition and appreciation programs.

At DVS, we recognize that our employees are our number one resource. If you are a problem-solving people-person, apply today!

We are looking for a full-time Cyber Center Help Desk Specialist. This position requires an active secret clearance. The work location will be Fort Huachuca, AZ position.

CYBER CENTER HELP DESK SPECIALIST

DESCRIPTION:

• Create, modify and escalate incidents/tickets, translating user requests into logical format for use by analysts in troubleshooting
• Resolve incidents/tickets in accordance with documented procedures
• Perform quality assurance follow-up with customers/end users
• Comply with documented processes and procedures
• Provide reporting as needed
• Maintain a professional demeanor with our military, civilian and contractor customers

MINIMUM EDUCATION & EXPERIENCE:

• HS +2 years of customer service, inside sales or help desk experience
• Or AA/AS or BA/BS
• Active Secret clearance or the ability to obtain an interim Secret clearance

REQUIRED SKILLS

• Strong verbal and written communication skills
• Excellent people and phone skills
• Ability to prioritize and multi-task
• Experience with Microsoft Office products (Word, Excel, Outlook)
• Type a minimum of 40 wpm
• Work within a dynamic environment where requirements shift routinely
• Must be able and available to work shifts (days, swings, mids)
• Must be able to work weekends and holidays, as required.
• Schedule is subject to change to fulfill the needs of the mission.

PREFERRED SKILLS & EDUCATION

• Inside sales and/or customer service experience
• Attention to detail
• Ability to remain calm under pressure.

PHYSICAL REQUIREMENTS

• Ability to sit, stand, walk for extended periods
• Ability to use a computer
• Ability to climb, kneel or crawl
• Ability to lift to 20+ lbs.

DirectViz Solutions, provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin or ancestry, disability, genetic information, veteran status, gender identification or any other characteristic protected by state, federal or local law.