DAF Support Engineer at Maxar Technologies

Please review the job details below.

Maxar Intelligence is a provider of secure, precise, geospatial intelligence. We deliver disruptive value to government and commercial customers to help them monitor, understand and navigate our changing planet. Our unique approach combines decades of deep mission understanding and a proven commercial and defense foundation to deploy solutions and deliver insights with unrivaled speed, scale and cost effectiveness. 

Maxar Intelligence is currently seeking a Direct Access Support Engineer in our Mission Operations Center, to join our team in Longmont, CO.  

Your Project: In this role, you will help support the operational mission in support of International Defense and Intelligence customers through the Direct Access Program (DAP).  You will preserve the spacecraft and ground systems, ensure existing and potential satellite tasking requirements are met, generating revenue in the form of imagery and ancillary data for Maxar Intelligence's internal and external customers Service Level Agreements. You will also support numerous internal departments including Remote Systems, Direct Access Remote Sensing (DARS), Project Management, and the direct access account management and sales teams.

Your Career: We are very serious about professional development and continuing education at Maxar. We offer our team members with the opportunity to define their own career trajectory. Our group has amazing resources to support learning and development. You will work with your manager, or a mentor, to set goals and design a development plan to advance your career.  

What We Offer: Time for dedicated professional development, conference attendance, corporate partner and industry training, peer group collaboration, hackathons, as well as paid certifications, education reimbursement and student loan forgiveness. There is a reason we boast awards like Best Employer, Best Place to work, Top employer, candidate experience winner. Our strength is in our people. Each team member makes a unique contribution to our collective mission. So, we recognize that with best-in-class benefits like:

• 401K

• Career growth opportunities

• Family friendly benefits like maternity and paternity leave, adoption reimbursement, flexible hours, hybrid work options

• Program to help you grow like tuition reimbursement, hackathons, and career development

• Student loan repayment

• Generous time off

• Plus everything you’d expect from a leading employer such as a matching and immediately vest 401K plan, robust insurance coverage, medical, dental and vision, etc.

What you'll do day-to-day (with your colleagues):

• As part of an integrated ground and planning team of five engineers supporting the Maxar Intelligence satellite constellation and ground infrastructure, you will confirm satellite access requests are accurately arbitrated,
• Monitor satellite access windows to guarantee successful execution and ensure delivery of imagery and products within prescribed deadlines,
• Frontline incident management for direct access customers outside of standard business hours
• Troubleshoot Tier 1 and 2 issues in high pressure situations,
• Utilize and maintain monitoring tools by performing ongoing assessments of efficiency/performance of these tools,
• Work alongside sales and customer teams on requirements for DAP access and operational implementation,
• Provide input and guarantee accuracy of operations efficiency and transition documentation and procedures,
• Effectively communicate with team members, cross-departmental staff and DAP Customers regarding status, milestones, issues, and resolution.

Minimum requirements for this position:

• Must be a U.S. citizen and possess a current/active Secret security clearance
• Ability to accommodate 24/7 rotational shift work
• Bachelor’s degree in engineering, computer science, or relevant field. Four additional years of experience may be substituted for a degree
• Background in Windows & Unix/Linux environments
• Proficiency with understanding and modifying XML and JSON
• Familiarity with scripting languages, such as Python or Ruby
• Must possess/demonstrate excellent verbal and written communication skills 

These skills would be amazing:

• Geospatial and GIS experience or familiarity with remote sensing applications
• Ability to understand system level concepts and grasp details of interaction between various components in the system
• Ability to provide support and guidance to customers during implementation of their system and execution long-term
• Experience with aerospace and/or satellite ground systems 
• Ability to support time-sensitive requirements 
• Ability to work independently and in a team environment  
• Ability to multi-task, results driven, strong sense of ownership and urgency 
• Ability to interact multilingually

#LI-MG1

We offer a comprehensive package of benefits including paid time off, health and welfare insurance, and 401(k) to eligible employees. You can find more information on our benefits at: https://www.maxar.com/careers/benefits

This position will be posted for a minimum of three business days, and will be posted until a qualified candidate has been identified for hire. 

Maxar employees must follow all applicable Maxar policies and COVID-19 requirements as well as those of Maxar customers and third parties. Individual job requirements may vary, and Maxar reserves the right to modify its policies and requirements as it deems appropriate in accordance with applicable law.

Maxar Technologies values diversity in the workplace and is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.