DIRECTOR - ASIAN PLAYER DEVELOPMENT - Seminole Gaming

Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Hard Rock Hotel & Casino Tampa can feel more like play than work. This expansive property is the premier entertainment destination of Central Florida & features high stakes table games along with thousands of the hottest slot machines. Owned & operated by the Seminole Tribe of Florida, this electrifying casino destination boasts rock star amenities at its AAA Four Diamond rated hotel ranging from seven award-winning Zagat-rated restaurants, a newly renovated Rock Spa® & Salon and VIP services galore.

Our Commitment to Service:

We don’t have customers, we have Guests. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current & future Guests. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits & a great work environment.

Benefits & Perks:

We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit http://www.gotoworkhappy.com/benefitsto see our full list of benefits! 

JOB DESCRIPTION

This position is responsible for focusing on new business to Seminole Hard Rock Hotel & Casino-Tampa.

Essential duties include, but are not limited to:

• • Oversee and manage the Asian Casino Host team at Hard Rock Tampa.
  • Work to identify uncoded Asian VIP Customers based on surname.
  • Develop a grass roots campaign (with help of third-party consultant) to penetrate Asian populated markets (i.e. Orlando) with goal of driving VIP business to HR Tampa.
  • Identify and hire Asian speaking hosts to develop and grow the targeted clientele.
  • Work with Entertainment leadership to identify Vietnamese and Chinese concert opportunities for six SGA properties.
  • Work with all six SGA properties to curate and develop a comprehensive and uniform multicultural Marketing Calendar that will serve as a platform for growing Asian business.
  • Work with Hard Rock Properties across the brand to identify key trip drivers through market research.
  • Developing new business relationships and maintaining relationships with Casino Marketing leaders throughout the HRI brand to create cross-market opportunities to import business to six SGA properties.
  • Creating a strategic plan to implement marketing ideas for Special Events and Promotions
  • Improving and expanding on traditional legacy events that exist within the Asian Marketing Calendar while finding new opportunities to grow the target market.
  • Identifying and implement programs on the casino floor to increase volume in Asian pits whether it is through Marketing, Gaming or F&B.
  • Identify community and charitable events to take a part in that fit the Hard Rock Brand and serves to support the target audience.
  • Work with Gaming and F&B to expand on property offerings and options that would be in-line with guest expectations.
  • Determine and approve the issuance of appropriate player reinvestment.
  • Serves as an ongoing ambassador and advocate for our gaming product and amenities to valued guests. 
  • Maintain the highest standards of ethical business conduct.
  • Develop department members’ knowledge and skills through education, training, coaching, corrective counseling, etc.
  • Demonstrate actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion, and Dedication.
  • Other duties as assigned.

   

• High School diploma, GED, or equivalent required, Bachelor’s degree in Business, Advertising or Marketing preferred.
• Five (5) – Seven (7) years of Player Development leadership or Asian Marketing experience required, or the equivalent combination of education and experience.
• Must have excellent communication skills, judgment, high moral integrity and strong work ethic.
• Conducts themselves in accordance with all Gaming Commission Regulations, Seminole Tribe of Florida, and Player Development departmental policies and procedures.
• Must have strong organizational, planning and communication skills.
• Must possess strong leadership and team building skills.
• Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
• Must present professional image of excitement, enthusiasm, and outgoing personality, while being able to project a professional image.
• Must be able to tolerate casino related environmental factors including but not limited to second hand smoke, excessive noise and stress related to serving customers in a high pressure fast paced environment.
• Must be able to perform other duties as assigned.

Work Environment:

• • Duties and responsibilities are typically performed in a professional office setting as well as on the Casino Floor. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, second hand smoke and excessive noise.
  • While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.

Native American Preference Policy:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Employment Process:

Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check
• Drug Screen

Disclaimer
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

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