DIRECTOR OF TICKET OPERATIONS - University of Washington

Req #: 238364 Department: INTERCOLLEGIATE ATHELTICS Posting Date: 09/03/2024 Closing Info: Closes On 09/30/2024 Salary: $6,000 - $6,917 per month Shift: First Shift Notes: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here. (https://hr.uw.edu/benefits/wp-content/uploads/sites/3/2018/02/benefits-professional-staff-librarians-academic-staff-20230701\_a11y.pdf ) As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills, and dedication to build stronger minds and a healthier world. UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits, and natural beauty. **The Intercollegiate Athletics has an outstanding opportunity for a Director of Ticket Operations to join their team.** Washington Athletics aims to inspire champions in competition and in the classroom. We exist to enrich the lives of students to positively impact our community and world for generations to come. Operating with the four core values of growth mindset, committed service, humility and grit, the Huskies choose to lead by example. All Husky Athletics staff make an **IMPACT** by committing to creating a purpose driven culture that impacts students and our greater community. We engage in **GROWTH** through dynamic conversations, embracing creativity, and recognizing that every challenge represents an opportunity to learn. We are a **COMMUNITY** who strive to create experiences for our stakeholders every single day. At our core is the belief that **INCLUSION** means creating spaces and places that reflect equity, advocacy and belonging for all. With over 650 student-athletes participating in UW's 22 sports programs, the department of Intercollegiate Athletics is committed to providing student-athletes with the ability to compete for national and conference championships while working toward a degree from one of the world's leading public research universities. For more detailed information, please visit our Washington Athletics Candidate Dashboard. ( https://gohuskies.com/sports/2023/8/26/ica-candidate-dashboard.aspx) **DUTIES AND RESPONSIBILITIES** Staff Supervision and Budget Management 30% + Manage three full time staff members. Provide ongoing support and annual performance evaluation. Hire, supervise, and train hourly customer service and ticket office event staff. Manage the hourly staff budget of approximately $100,000. + Resolve customer service issues that are escalated from all ICA staff. Game day responsibilities include customer in-game visits and supporting ticket operations and the Retention and Sales team as needed.Ticket Operations Manager for Men's Basketball and Secondary for Football 40% + Manage the ticket operations for Men's Basketball as well as secondary operations support for Football. This includes season set-up, student sales, single game sales set-up, player guest and recruit admissions, student athlete admissions, box office event management, ADA seat management, away game sales, and post-season sales. + Manage the ticket printing budget and participate in the season ticket design process. + Directly supervise comprehensive event ticket operation for men's basketball and other sports as assigned which includes: game day sales, will call, overall game day customer service, player guest entrance, recruit entrance, student athlete entrance and ADA seating. + Report event attendance to facilities or athletic communications staff. + Serve as box office director in coordination with facility supervisor, ticket takers, team managers, marketing staff, Tyee Club and all other ICA staff. + This position will have a high level of contact with donors, faculty-staff, students, and the general public, and has the authority to resolve issues independently at events. + Follow proper procedures for closing game day box office and submitting receipts for deposit and settling the event. + Oversee event admittance through the player's guest, recruit and student-athlete entrances in strict compliance with the rules of the NCAA and ICA policies and procedures. + Maintain game folders for each event assuring appropriate information and documentation are completed and on file. + Prepare and balance individual game reports for submission to the Athletics Business Office. + Prepare year-end attendance and revenue reports. + Collaborate with the Business Office to ensure accurate reporting. + Prepare and distribute invoices to visiting teams. Monitor and update the player guest system(s) for proper player's names, event details and game-by-game entries. + Distribute copies for game day instructions.Database Management 15% + Generate ticket and database reports on an as-needed basis utilizing new business intelligence tools for Ticket Office, Tyee Club, Marketing, and Athletic Communications staff members. + Serve as secondary ICA Ticket Office contact with all ticket system vendors.Other Duties 15% + Assist in answering multiple Ticket Office phone lines and serving customers at ticket windows when needed. + Maintain and promote positive relations with customers, the public, UW faculty, staff and students. + Serve as a Ticket Office representative and assist ticket operations for some away football games and post season tournament(s). + Provide other ticket service assistance as assigned by the Assistant Athletic Director of Ticket Operations.Compliance with the rules and regulations of the University, the NCAA, the Conference, the State of Washington and any other governing body is of paramount importance to the University. The overall responsibility of this position is for the successful operation of the program in full compliance with all such rules and regulations. As a condition of employment, the Employee shall be required to participate in rules education programs offered by the Department of Intercollegiate Athletics. **MINIMUM REQUIREMENTS** + Bachelor's degree in Business Administration, Communications or a related field. A minimum of three years of experience in hiring, training and managing ticket office staff. **Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.** **ADDITIONAL REQUIREMENTS** + Ticket System management including building seasons, season ticket renewals, ticket allocations, processing payments, and running reports. + Complimentary ticket admissions including sign up, allocation and distribution. + Demonstrated budget responsibility for staff management and ticket printing. + Demonstrated success working in a fast paced environment and the ability to multitask. + Candidates should be computer proficient, detail oriented, and enthusiastic about working within a sport-related environment. + Must be able to work non-traditional hours; at games and special events which includes weekends and evenings. Some travel will be required. + Proven ability to work independently and maintain composure under pressure. + Display a genuine desire to help people and customer-focused attitude. + Ability to work well within a team environment. + Excellent communication, listening and leadership skills. + Ability to promote and maintain positive relations with donors, faculty, students, and the general public. **DESIRED QUALIFICATIONS** + Game day or event box office management at a 10,000+ seat facility. Ticket system management experience (Paciolan, Ticketmaster, etc.). College athletics Division 1 level ticketing experience. **Application Process:** The application process may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select "Apply to this position". Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your "My Jobs" page. If you select to take it later, it will appear on your "My Jobs" page to take when you are access ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed. University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.