DIRECTOR, SERVICE PLANNING (TRANSIT SERVICE PLANNING) - Metropolitan Transportation Authority
Los Angeles, CA
About the Job
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Metro’s mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County.
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Description
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To direct, manage, and execute the performance of an assigned organizational unit responsible for monitoring service performance of Metro Bus and Rail; developing plans and programs to optimize transit services; ensuring that service is in compliance with local, state, and federal mandates; and coordination of the bi-annual service changes for bus and rail.
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Examples of Duties
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Directs the development and implementation of transportation policies, plans, programs, projects, and services
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Plans, develops, and administers department policies, procedures, workplans, and budgets
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Develops scopes of work for contracts; resolves legal, contractual, and technical issues
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Provides policy, planning, and program support to management and various agencies
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Directs the technical monitoring, analysis, and evaluation of transportation systems and options
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Monitors the agency policies, plans, programs, and projects to determine compliance with appropriate laws and regulations
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Represents the Authority before various public, private, and government audiences
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Monitors and evaluates transportation programs; develops service and operating alternatives, and financial and funding recommendations
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Coordinates policy, technical, and funding interaction with local, regional and state entities
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Directs the development, application, and evaluation of analytical, quantitative and statistical methods and tools
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Directs preparation of written and oral reports for management and Board policy decisions.
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Establishes, supervises, and enforces priorities of work for staff and consultants
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Develops, reviews, and evaluates contractor proposals; negotiates award amounts; evaluates operating standards and work products; ensures productive use of contractors
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Directs and prepares comprehensive studies, evaluations, cost estimates, and reports needed to support Board of Directors' policy decisions
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Leads special task forces, committees, panels, and peer groups on major issues as required.
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Supervises subordinate staff
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Communicates and implements safety rules, policies, and procedures in support of the agency's safety vision and goals; and maintains accountability for the safety performance of all subordinate employees
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Contributes to ensuring that the EEO policies and programs of Metro are carried out
May be required to perform other related job duties
*This classification is At-Will and the incumbent serves at the pleasure of the Hiring Authority.* -
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Minimum Qualifications
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A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:
Education
- Bachelor's Degree in Urban Planning, Public Administration, Engineering, Business Administration, Geography or other related field; Master's degree in a related field preferred
Experience
- Five years of relevant management-level experience in transportation planning, performance monitoring, scheduling, project management, and/or transit planning
Certifications/Licenses/Special Requirements
- A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions
Preferred Qualifications
Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.- Experience conducting transit operations planning and scheduling for bus routes, stops, layovers, and rail lines, with a solid knowledge of transit planning and scheduling principles and practices.
- Experience developing and implementing major bus transit restructuring studies including managing a set annual budget for revenue service hours, utilizing any transit service planning software, and possessing a strong understanding of addressing equity in transit service plans.
- Experience analyzing large data sets of transit ridership, travel demand data, and other transit operations data, using Microsoft Excel and other tools, and developing new or amending existing transit plans based on such data.
- Experience directing and managing a team of service planners in general day-to-day service planning, annual formal service changes, and major capital projects and other project plans to assess impacts to transit operations and developing adjusted service plans.
- Experience preparing and presenting Microsoft PowerPoint presentations, including those with complex operational data, plans, project reports, and Board reports to senior leadership, stakeholders, and the public, including public hearings, in order to build support for and gain approval for projects.
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Essential Knowledge
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Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)
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Theories, principles, and practices of transportation planning, transit service scheduling, service performance monitoring, project management, contract administration and negotiation, and business and public administration
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Applicable local, state, and federal laws, rules, and regulations governing transportation planning and programming for a public agency
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Financial, analytical, statistical, and mathematical processes and procedures
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Organization and procedures of local, state, and federal government entities, including legislative and funding policies and procedures
Skill in (defined as a learned body of information that is required for and applied in the performance of job tasks)
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Overseeing the operations of a public transit operating unit
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Accessing potential route changes
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Determining strategies to achieve goals
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Analyzing situations, identifying problems, recommending solutions, and evaluating outcomes
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Exercising judgment and creativity in making decisions
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Communicating effectively orally and in writing
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Preparing comprehensive correspondence and written and oral reports
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Interacting professionally with various levels of Metro employees and outside agencies and representatives
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Directing, organizing, training, mentoring, and motivating professional and technical staff
Ability to (defined as a present competence to perform an observable behavior or produce an observable result)
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Manage activities of a service planning unit
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Plan, organize, and direct the work of specialized transportation projects and programs
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Develop and implement goals, objectives, policies, procedures, work standards, and internal controls
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Understand, interpret and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements
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Formulate strategies to achieve goals and objectives
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Communicate effectively orally and in writing
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Interact professionally with various levels of employees and outside representatives
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Exercise judgment and creativity in making decisions.
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Supervise subordinate staff
Special Conditions
The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.
Working Conditions
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Typical office situation
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Close exposure to computer monitors and video screen
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Local Travel
Physical Effort Required
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Sitting at a desk or table
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Operate a telephone or other telecommunications device and communicate through the medium
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Type and use a keyboard and mouse to perform necessary computer-based functions
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Communicating through speech in the English language required
(TB)
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Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro’s Equal Employment Opportunity Program. Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with Fair Chance hiring practices.
Selection Procedure
Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.
Application Procedure
To apply, visit Metro's website at www.metro.net and complete an online Employment Application.
Computers are available to complete online Employment Applications at the following Metro location:
METRO Headquarters, Employment Office
One Gateway Plaza
Los Angeles, CA 90012
Telephone: (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro.
All completed online Employment Applications must be received by 5:00 p.m. on the closing date.*Open to the public and all Metro employees
This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.
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*Please refer to the applicable benefit type (Regular or Temporary)*
BENEFITS FOR REGULAR EMPLOYEESBenefits cover probationary or regular full-time (working at least 40 hrs/week) employees of Metro.
We offer a range of high-quality medical, dental and vision plan options as well as health care spending accounts for you and your family. Metro will cover a significant portion of your health care premiums.
Medical/Dental/Vision Plan - Employee has the choice of 3 separate medical plans and 3 dental plans. A separate vision plan is included in each medical plan.
Group Life Insurance - PTSC pays for an amount equal to your annual salary, rounded up to the nearest $1,000. Minimum amount of life insurance is $30,000.
Accidental Death & Dismemberment Insurance - PTSC provides $50,000 coverage for each employee. Additional voluntary coverage in amounts up to $500,000 is available at favorable premium rates.
Long-Term Disability Insurance - 100% employer paid. Provides employees with a minimum income of 60% of earnings after six months of disability. Buy up or buy down options available.
Holidays - 12 days a year: New Year's Day, Martin Luther King, Jr. Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Veterans' Day, Cesar E Chavez, Juneteenth,Thanksgiving Day, Day After Thanksgiving, and Christmas Day.
Time off with Pay (TOWP) - Compensates employees who are on approved absence from work for reasons such as illness, injury, medical and dental appointments, personal business, vacation, or observance of (a) religious holiday.
Years of Service Annual Accrual
Hire date - 5 years 20 days
Beginning of 6th - 10th year 25 days
Beginning of 11th - 15th year 30 days
Beginning of 16th + years 35 days
Pension Plan - PTSC retirement plan is the Public Employees' Retirement System (PERS). Vesting is five (5) years. Minimum retirement age is 52, based on the 2% at 62 formula.
Other Benefits: Transportation passes for employees and/or eligible dependents; Medicare; Tuition reimbursement; credit union membership; SDI; Deferred Compensation Plan; 401(K) Thrift plan; EAP; Medical and Dependent Care Flexible Spending Accounts; Flexible work schedules; and Jury Duty Pay.
BENEFITS FOR TEMPORARY EMPLOYEESTemporary (Contingent) employees are eligible for the following benefits only:
- Kaiser medical insurance
- Public Pension Plan
- 457/401K Plan
- Flex Spending
- Paid Sick Time
- Fare Media
- Rideshare Subsidies
- Metro One Fitness membership
- 01Please acknowledge that the following responses will be used to supplement and expand on the Work Experience section of your application. It is important to provide detailed answers and do not refer to or rely on a resume or other documentation as we will not review resumes to determine qualifications. The information provided in your application must support your selected answers in the supplemental questions. The information you provide will be verified and documentation may be required. Please be as accurate as possible. By completing this supplemental questionnaire you are attesting that the information you have provided is accurate. Any misstatements, omissions, or falsification of information may eliminate you from consideration or result in dismissal.
- Yes, I agree and understand my resume will not be reviewed
02Please select the highest level of education you have completed.- I do not have education equivalent to grade 12
- High school graduate, diploma or the equivalent (GED)
- Associate's degree from an accredited college or university
- Bachelor's degree from an accredited college or university
- Master's degree from an accredited college or university
- PhD from an accredited college or university
03Please select the years of relevant management-level experience you have in transportation planning, performance monitoring, scheduling, project management, and/or transit planning.- Less than 5 years
- 5 years or more, but fewer than 7 years
- 7 years or more, but fewer than 9 years
- 9 years or more
04Please describe your relevant management-level experience in transportation planning, performance monitoring, scheduling, project management, and/or transit planning. Include your position title(s) and the corresponding dates of employment in which you gained this experience. If you do not have this experience, please enter "N/A" in the field below.05Please describe your experience conducting transit operations planning and scheduling for bus routes, stops, layovers, and rail lines, with a solid knowledge of transit planning and scheduling principles and practices. Include the position title(s) and dates of employment in which you gained this experience. If you do not have this experience, please enter "N/A."06Please describe your experience developing and implementing major bus transit restructuring studies including managing a set annual budget for revenue service hours, utilizing any transit service planning software, and possessing a strong understanding of addressing equity in transit service plans. Include the position title(s) and dates of employment in which you gained this experience. If you do not have this experience, please enter "N/A."07Please describe your experience analyzing large data sets of transit ridership, travel demand data, and other transit operations data, using Microsoft Excel and other tools, and developing new or amending existing transit plans based on such data. Include the position title(s) and dates of employment in which you gained this experience. If you do not have this experience, please enter "N/A."08Please describe your experience directing and managing a team of service planners in general day-to-day service planning, annual formal service changes, and major capital projects and other project plans to assess impacts to transit operations and develop adjusted service plans. Include the position title(s) and dates of employment in which you gained this experience. If you do not have this experience, please enter "N/A."09Please describe your experience preparing and presenting Microsoft PowerPoint presentations, including those with complex operational data, plans, project reports, and Board reports to senior leadership, stakeholders, and the public, including public hearings, in order to build support for and gain approval for projects. Include the position title(s) and dates of employment in which you gained this experience. If you do not have this experience, please enter "N/A."Required Question