DIVISION E-COMMERCE FIELD SPECIALIST - Kroger
Cincinnati, OH 45201
About the Job
- High School Diploma or GED
- Excellent oral/written communication skills
- Ability to stoop, kneel, or crouch several times per hour
- Must be able to stand for extended periods of time and/or walk constantly
- Must be able to lift objects up to 25 pounds frequently and objects up to 50 pounds several times throughout the day
- Basic knowledge of computers
- Strong organizational and leadership skills
Desired
- Bachelor's Degree
- Any retail management experience
- Any experience with and knowledge of point of sale (POS)
- Any experience in a warehouse environment
- Knowledge of eCommerce business- Support the implementation, training and execution of new initiatives and process improvements to support division and company goals
- Ensure that division eCommerce departments are meeting and exceeding customer expectations for ease of shopping, variety, freshness and cleanliness
- Ensure that local, state, and federal laws, food safety procedures and company guidelines are followed
- Assist in recruiting, selecting and hiring qualified associates for division eCommerce departments and ensure stores are sufficiently staffed to handle business demands
- Participate in delivering training to the divisions eCommerce team for all eCommerce functions and duties at new and existing locations
- Assist store eCommerce teams in achieving annual division performance goals for quality, efficiency, and positive customer experiences
- Assist store eCommerce teams in meeting division and expense budgets
- Assist in the eCommerce departments analysis and response to the competitive landscape
- Communicate the eCommerce strategy with division district managers, district coordinators, store eCommerce supervisors and associates
- Work with the store eCommerce team and division staff on resolving operational issues
- Assist with addressing customer feedback, questions, or concerns
- Visit store eCommerce sites to assist teams in maintaining operational and customer service standards; address immediate concerns and work with team to provide solutions to issues
- Ensure preventive maintenance protocols for equipment are being followed
- Measure productivity and customer satisfaction levels for store eCommerce department associates; assist store eCommerce supervisor in creating continuous improvement plans
- Assist with addressing customer feedback inquiries, questions or concerns
- Must be able to perform the essential job functions of this position with or without reasonable accommodation