Dairy-Frozen Food Specialist FT - Southeastern Grocers

Job Purpose

Job Summary

Manages the daily operations in the dairy and frozen food departments. Increases customer confidence and loyalty by promoting and executing consistent and compliant operating conditions. Provides fresh and appealing products, courteous, knowledgeable, and prompt service. Executes merchandising plans as outlined in department planners, toolkits or event packs being mindful of merchandising standards, product levels, shrink, and sales trends. Supervises, trains, and develops team members on performance of their job and provides coaching and feedback as needed. Values diversity and supports an inclusive environment by embracing the backgrounds and experiences of the team. This is a working management position that requires a balance of physical labor, delegation, team building and leadership, planning, and administrative work.

Essential Responsibilities

Percent Of Responsibilities

Responsibility

                                                                                                                                                    % Of Time

SERVICE:                                                                                                                                      60%

Assists in creating an environment that enables customers to feel welcome, important and appreciated to help build and retain customer confidence and loyalty. Ensures the department is merchandised per plan. Delivers daily conditions that meet the company’s expectations for at shelf product availability, freshness, quality and value. Trains department associates on freshness, product rotation, inventory levels, stocking - including maintaining POG integrity and shelf price tags/signage, ordering and cooler/freezer conditioning. Offers customers assistance in finding or suggesting products.

LEADERSHIP:                                                                                                                               20%

Assists in promoting trust and respect among associates by collaborating, promoting teamwork, and communicating company, department, and job specific information. Establishes goals for merchandising, sales and profits and empowers the team to meet or exceed the goals. Develops adequate scheduling to manage customer volume throughout hours of operation. Adheres to all local, state, and federal laws, and company guidelines.

FINANCIAL:                                                                                                                                  10%

Ensures targets are met for department sales and shrink results. Completes daily and weekly administrative tasks (emails, online training, scheduling, pricing changes, orders, etc.) Maintains an awareness of inventory/stocking conditions and reports any

discrepancies in inventory. Reviews/inspects products for quality and freshness and takes appropriate action with those items. Assists in the planning, and organizing of the inventory process. Ensures product is held at the proper temperature per food safety

       guidelines and retains documentation of temperate logs per policy.

COMPLIANCE/SAFETY:                                                                                                               10%

Ensures company standards for safety, proper food handling practices, sanitation and productivity are maintained. Adheres to all regulatory compliance requirements pertaining to food safety, United States Department of Agriculture (USDA) & Country of Origin Labeling (COOL), and Department of Agriculture (DOA). Executes all product recalls and withdrawals in a timely manner while ensuring all items are secured and removed from customer access. Reinforces safety programs by complying with safety procedures and inspects and identifies unsafe conditions to report to store management. Notifies management of customer or employee accidents. Reports all safety risk, or issues, and illegal activity, including robbery, theft or fraud. Ensures adherence to wage and hour policies and regulations. Cultivates a culture of safety within the store. Ensures self and all associates are working safely and have received necessary safety training. Ensures Hazardous Assessments are posted for associate reference and that Personal Protective Equipment is available and utilized by all associates executing tasks within the department, as required. Ensures equipment is in good repair; reports and assists with remediation (ex. lock out/tag out of equipment) of safety hazards within the department.

Disclaimer

Performs other job-related duties as assigned.

Qualifications

Required Education

Required Education                                                       Course of Study

Preferred Education

Preferred Education                                                      Course of Study

High School / GED

Language Requirements

Language(s) Required                                                   Language(s) Preferred

English                                                                           Spanish

Relevant Experience

Relevant Experience                                                      Supervisory Experience

0 -3 yrs minimum

Knowledge, Skills & Abilities Required

• Must be 18 years of age
• Authorization to work in the United States or the ability to obtain the same.
• Successful completion of pre-employment drug testing and background check.
• Strong customer service skills.
• Exceptional interpersonal, motivational and communication skills.
• Knowledge of basic math
• Ability to handle stressful situations
• Ability to operate pallet jack, baler, and trash compactor
• Proficient with computer applications used in effectively operating the department. Possession of Food Safety Certification or the ability to obtain same within 180 days of placement.

Environmental Factors

Retail - General Medium: Physical Demands: While performing the essential functions of this position, the employee is regularly required to stand or walk on various types of flooring, utilize manual dexterity, talk, see, hear, smell and perform repetitive movements with both hands and/or both feet. The employee is frequently required to reach at waist level or overhead, carry, push, or lift up tp the weights listed. The employee is occasionally required to sit, balance, stoop, kneel, crouch and climb up to 10 ft. Working Conditions: While performing the essential functions of this position, the employee may be exposed to working in indoor, outdoor, cold, freezing, heated, and wet/humid working conditions. Safety Risk Factors: The employee is frequently required to twist back and/or neck, walk on a slippery or cluttered floor surface, work with hazardous equipment and be exposed to sharp objects. The employee is occasionally required to be exposed to loud noise, skin irritants, nuisance dust, fumes and sprays, hazardous cleaning solutions and other toxins. Overall Required Equipment: cleaning supplies and equipment, general office equipment, register, pricing gun, scales, scanner, various material handling equipment, such as racks, carts, pallet jacks, shopping carts Preferred Equipment: baler/compactor,box cutter Personal Protective Equipment: Goggles, Gloves, Back Brace Pulling Requirement: 250 lbs. Lifting Requirement: 30 lbs.

Travel Percent & Overnight

Travel Percent                                                               Overnight

Occasional                                                                     No

Shift(s)

Varied shifts.