Data Analyst - mavinsys

Job Title: Data Analyst (Python, SQL, data engineering) 
Location: Eden Prairie, MN

Description:

Analyze operational data to identify areas for process improvement, cost optimization, and provide insights rooted in enhancing the consumer experience. This data includes NPS trends, consumer verbatims, digital portal interactions, consumer metrics/critical ops metrics.
Collaborate with cross-functional teams, including, but not limited to WFM, Consumer Resolution Center (CRC), Product, Claims, Call Ops, IT, Sales, Enrollment, Implementation, and Provider Ops, to identify, discuss, and implement enhancements and/or process improvements.
Actively monitor live War Room efforts, CRC trends, thumb on current events, or tech outages that could impact the consumer experience that are displayed on the AV Wall.
Monitor and interpret operational reports, dashboards, and performance metrics to track key impacts to the consumer experience and overall performance.
Demonstrate readiness to interpret and understand the data in a manner that can be efficiently and effectively presented to senior level leaders.

Skills:

People in the Cove
python
SQL
engineering of data to drive content into the walls of command center. Then our analysts use the data/visuals, to see the abrasion so we can package it into immediate response.

Desired skills:

PowerBI (dashboard and reports)
Snowflake
SQl.

Nice to have Python
Databricks.
Lots of automation pipeline work.
SDLP to store data. Excel sme, pulling the work in python.