Data Analyst - Tricon Solutions
New York, NY
About the Job
Location: 30 Rock, New York, NY - 10112
Type: 1 year contract on W2
Qualifications:
- 3-5 years of work experience in Business Analyst Role or similar
- Strong technical skills
- Understanding of the ITIL Service Management Framework
- Strong proficiency in statistical analysis and data mining techniques.
- Expertise in data visualization tools (e.g., Tableau, Looker, Power BI, Smartsheet, ServiceNow, and Salesforce).
- Proficient in Microsoft Word, Outlook, PowerPoint, and Excel,
- Excellent problem-solving and analytical skills.
- Effective communication and people skills.
- Ability to work independently and as part of a team.
- Ability to communicate complex and technical concepts to non-technical audiences.
- Ability to effectively communicate and present findings to leadership and peers.
- Strong people skills. Ability to partner and earn the trust of constituents.
- Demonstrated ability to thrive in a fast-paced, high-throughput environment.
Responsibilities:
- Partner with Customer Experience Operations Center leadership to create Performance Metrics related to CNOC Quality Audit Management & Quality Assurance in Problem Management ITSM
- Developing and providing Weekly, and monthly analysis and dashboard reporting on CNOC Case Management & Quality Assurance of internal ITSM Post Incident Review
- Managing daily, weekly, monthly, quarterly, etc., deliverables as needed; supporting technical teams to keep to regular timelines and cadence for content submissions.
- Assist with planning and delivering strategic projects for internal partners.
- Strategic storytelling to clearly show the business case, status, and progress of key initiatives
Source : Tricon Solutions