Data Center Operations Technician II - Caliber Sourcing
Douglasville, GA 30134
About the Job
Job Description:
The Core Solutions Engineer will be responsible for providing pre-sales technical expertise to the national sales team through new service, service expansion, and service renewal opportunities. These opportunities will involve direct interaction with internal personnel, prospects, and customers, through in-person meeting and video conference calls. The successful candidate will be well versed in either Cloud and Managed Services technologies, or Colocation environments and possess the ability to design solutions that meet customer requirements within budgetary constraints. The candidate will also be well versed in contract renewals, having the ability to bring products and services up to current levels, upgrading environments where necessary, and replacing deprecated parts with supported equivalents.Key Responsibilities and Essential Job Functions
Base Pay Range: Annualized salary range offered for this position is estimated to be $109,000 - $129,000. However, the actual pay range depends on each candidate's experience, location, and qualifications.
Variable Pay: Discretionary annual bonus, based on personal and company performance.
EEO Statement: Flexential is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
This position has the following safety hazards: Driving (must possess valid driver's license and insurance)
#LI-PS1
customer service
The Core Solutions Engineer will be responsible for providing pre-sales technical expertise to the national sales team through new service, service expansion, and service renewal opportunities. These opportunities will involve direct interaction with internal personnel, prospects, and customers, through in-person meeting and video conference calls. The successful candidate will be well versed in either Cloud and Managed Services technologies, or Colocation environments and possess the ability to design solutions that meet customer requirements within budgetary constraints. The candidate will also be well versed in contract renewals, having the ability to bring products and services up to current levels, upgrading environments where necessary, and replacing deprecated parts with supported equivalents.Key Responsibilities and Essential Job Functions
- Attend qualified sales conference calls and, when required, in person meetings (limited travel required) to design solutions for new prospects.
- Support sales teams nationally by providing technical solution drawings and designs, along with narratives that support our recommendations.
- Support sales teams nationally by participating in discovery and design conversations for services expansions for existing customers.
- Analyze and complete contract renewals. Investigate the then-current solution to determine if an existing customer environment is sufficient for customer's current need.
- Keep current on all product offerings and industry trends and technologies
- Create complete and accurate documentation to deliver to implementation teams upon successful closing of an opportunity
- Provide regional datacenter tours when necessary.
- Perform other duties as required and assigned.
- Supply information transfer to post sale resources.
- Provide ad hoc implementation support where necessary.
- Bachelors degree in an IT related industry or equivalent preferred
- A minimum of 2-5 years of experience in industry relevant sales, consulting and/or sales engineering
- A demonstrated ability to design & explain solutions to both business and technical audiences
- Must be technical, team oriented, and have a documented path of success and contribution to a growing business in managed IT services field
- Must have the ability to grasp complex technical issues and contracts, and clearly and simply translate them into current solutions that address and the underlying business needs
- Solid understanding of multi-tier highly available web applications and architecture methodologies within existing architectures, with the ability to match the correct solution to a given application and make recommendations towards upgrades where appropriate
- Must be detail oriented, organized, driven, and have excellent communication skills.
- High-energy individual with a positive attitude, good teamwork skills and ability to have excellent customer rapport.
- Persistent but pragmatic: willing to be flexible and adaptable to change.
- Thorough knowledge of data center infrastructure components
- Working knowledge of x86 enterprise server hardware and operating systems such as Windows & Linux
- Working knowledge of SAN's and designing storage to meet both performance and size requirements.
- Working knowledge of Firewalls, Load Balancers, Switches
- Working knowledge of IT and data center security best practices
- Working knowledge of cloud platforms and hypervisor technologies (eg: VMware, AWS, Hyper-V, Azure, Google Compute Platform)
- Understanding of DR best practices, with the ability to connect specific technical solutions to business impact in a failover scenario.
- Credible - customers and prospects feel the SE truly understands their needs and can understand their questions and offer plausible colocation solutions.
- Self-directed, self-motivated, and accomplishment-oriented - possesses the drive and determination to succeed.
- Quick on feet - can address the challenges presented during sales conversation and turn around solutions and documentation quickly.
- Easily adaptable to a fast-paced business environment
- Ability to work in an office environment
- Ability to work remotely when required with sufficient workspace, cell phone connectivity, and an adequate Internet connection.
- Basic physical requirements for computer skills Ability to use the computer keyboard and mouse for extended periods of time
- Some afterhours networking and customer interaction may be required
- Travel 10% of the time
- Medical, Telehealth, Dental and Vision
- 401(k)
- Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
- Life and AD&D
- Short Term and Long-Term disability
- Flex Time Off (PTO)
- Leave of Absence
- Employee Assistance Program
- Wellness Program
- Rewards and Recognition Program
Base Pay Range: Annualized salary range offered for this position is estimated to be $109,000 - $129,000. However, the actual pay range depends on each candidate's experience, location, and qualifications.
Variable Pay: Discretionary annual bonus, based on personal and company performance.
EEO Statement: Flexential is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
This position has the following safety hazards: Driving (must possess valid driver's license and insurance)
#LI-PS1
customer service
Source : Caliber Sourcing