Data Operations Coordinator - DIRECT SUPPLY
MILWAUKEE, WI
About the Job
JOB REQUIREMENTS: Position Summary: Direct Supply is building the future
of healthcare technology with industry-leading products, solutions and
platforms to help improve the lives of millions of seniors and those who
care for them. In the Data Operations Coordinator role, you will serve
as a critical component in customer satisfaction and loyalty as you
respond to supplier and provider inquiries and requests through phone,
email, and other electronic means. You'll provide level 2 support to
customers on a variety of items, including data updates, data
analysis/troubleshooting and advising on how to best utilize the system.
This role will provide feedback as well as execute on process
improvement initiatives that drive improved customer satisfaction.
Skills Needed: Demonstrated experience writing, maintaining, and
updating queries. Solves Problems - Uses technology and sharp logic to
craft inventive solutions to complex issues, digging deep to tackle root
causes. Conducts impartial analysis, leaving no stone unturned for
comprehensive insights. Demonstrates Composure - Manages stress and
pressure gracefully, maintaining professional maturity at all times.
Stays calm in the face of resistance or surprises, practicing
self-control to ensure a professional response. Shows Resilience -
Bounces back from setbacks, growing stronger with each challenge. Stays
confident under pressure, keeping a positive outlook. Relentlessly
pursues goals with determination. Communicates Effectively - Develops
and delivers impactful communications for diverse audiences across
channels. Excels in both small and large group interactions. Captures
attention, actively listens, and guides discussions towards targeted
goals. Intermediate knowledge using Microsoft Excel. What You'll Do and
Impact: Input, audit and maintain product and customer information in
the database according to requests received through ticket requests.
Respond to customer requests and issues by using in-house built tools
and direct SQL to input, audit and maintain product and customer
information. Communicate with customers, when needed, to clarify
requirements of requests. Identify and resolve production related
errors. Validate all information received to ensure accuracy and
communicate completion of tasks. Perform responsibilities in accordance
with our service level agreements. Maintain and revise procedural lists,
customer information and coding schemes to process tasks. Monitor online
database access feeds to ensure that data is being accepted within the
DSSI system. Perform projects and tasks as assigned by the Manager of
Operations. Experience: Associate's degree with a technical background
or equivalent experience Data management experience Additional Items of
Interest: Bachelor's degree Experience with Ticketing Software such as
Zendesk 1+ year of SQL experience, including the ability to write,...
For full info follow application link. * APPLICATION
INSTRUCTIONS: Apply Online: ipc.us/t/3963CCEE84C743AA
of healthcare technology with industry-leading products, solutions and
platforms to help improve the lives of millions of seniors and those who
care for them. In the Data Operations Coordinator role, you will serve
as a critical component in customer satisfaction and loyalty as you
respond to supplier and provider inquiries and requests through phone,
email, and other electronic means. You'll provide level 2 support to
customers on a variety of items, including data updates, data
analysis/troubleshooting and advising on how to best utilize the system.
This role will provide feedback as well as execute on process
improvement initiatives that drive improved customer satisfaction.
Skills Needed: Demonstrated experience writing, maintaining, and
updating queries. Solves Problems - Uses technology and sharp logic to
craft inventive solutions to complex issues, digging deep to tackle root
causes. Conducts impartial analysis, leaving no stone unturned for
comprehensive insights. Demonstrates Composure - Manages stress and
pressure gracefully, maintaining professional maturity at all times.
Stays calm in the face of resistance or surprises, practicing
self-control to ensure a professional response. Shows Resilience -
Bounces back from setbacks, growing stronger with each challenge. Stays
confident under pressure, keeping a positive outlook. Relentlessly
pursues goals with determination. Communicates Effectively - Develops
and delivers impactful communications for diverse audiences across
channels. Excels in both small and large group interactions. Captures
attention, actively listens, and guides discussions towards targeted
goals. Intermediate knowledge using Microsoft Excel. What You'll Do and
Impact: Input, audit and maintain product and customer information in
the database according to requests received through ticket requests.
Respond to customer requests and issues by using in-house built tools
and direct SQL to input, audit and maintain product and customer
information. Communicate with customers, when needed, to clarify
requirements of requests. Identify and resolve production related
errors. Validate all information received to ensure accuracy and
communicate completion of tasks. Perform responsibilities in accordance
with our service level agreements. Maintain and revise procedural lists,
customer information and coding schemes to process tasks. Monitor online
database access feeds to ensure that data is being accepted within the
DSSI system. Perform projects and tasks as assigned by the Manager of
Operations. Experience: Associate's degree with a technical background
or equivalent experience Data management experience Additional Items of
Interest: Bachelor's degree Experience with Ticketing Software such as
Zendesk 1+ year of SQL experience, including the ability to write,...
For full info follow application link. * APPLICATION
INSTRUCTIONS: Apply Online: ipc.us/t/3963CCEE84C743AA
Source : DIRECT SUPPLY
