Data Validation Customer and Policy Support - Artech LLC
Austin, TX 78727
About the Job
Title: Data Validation Customer and Policy Support
Location: Remote
Duration: 12 months contract
Position Overview:
Client Business Connect supports data verification in Maps. This role would help support data verification in Client Maps Listings and Places on Maps product and email customer service for business onboarding into Places on Maps.
We are building a team in Austin to help build out US verification of business information submitted to Client Maps. We are working with an internal portal that is asking permissions, and we are reviewing the business data and scrutinizing permissions. Our Data Verification Analyst will review data entered by the business and validate the submission.
Data Verification Activities:
Location: Remote
Duration: 12 months contract
Position Overview:
Client Business Connect supports data verification in Maps. This role would help support data verification in Client Maps Listings and Places on Maps product and email customer service for business onboarding into Places on Maps.
We are building a team in Austin to help build out US verification of business information submitted to Client Maps. We are working with an internal portal that is asking permissions, and we are reviewing the business data and scrutinizing permissions. Our Data Verification Analyst will review data entered by the business and validate the submission.
Data Verification Activities:
- Review data submitted by business and validate business existence
- Verify and combine data from several internal and external sources. Examples:
- Use internal tools to research and verify submitted documentation by companies (PDF files of utility bills, lease agreements to prove physical locations).
- Review and moderate user-generated content submissions against a standard set of internal policies.
- Verify and validate business location, address, phone number, confirm physical location and legitimacy of entry.
- Perform internet search and verification activities by cross-checking websites, social media sites, and physical Google Street View locations.
- Perform research using internal tools and logic to verify business entry and existence (examples, internal reports, consumer comments, flags etc...)
- Cross-check submissions against internal policies before submitting business back to internal teams.
- Ensure data quality by spotting and fixing non-compliant records.
- Escalate any significant issues that come up to find best solution.
- Ensure accuracy of data submitted and entered.
- Review daily and weekly policy changes and apply to onboarding logic and approvals for customer inquiries
- Manage and monitor customer service email queue.
- Support customer service SLA’s (service level agreements).
- Reply to user and customer inquires and questions via email.
- Update, manage and customize canned email template responses prior to sending out to customers.
- Data validation and verification through ongoing conversation's with customers to ensure all brands are properly vetted
- Quickly resolve inquiries from internal partners and external customers via email
- Work with managers to create Q&A’s and tailor responses to customers’ specific issues.
- Volume and pace of inquiries will vary.
- In depth industry and customer research is conducted to help support and assist customers through the onboarding process
- Interdepartmental research to gain full understanding of policy and customers onboarding
- Customer service experience via email or chat portal
- Strong written communication
- Autonomy in problem solving
- Ability to rapidly learn and apply policy
- Keen eye for locating and verifying consumer information through diligent internet research while accurately documenting findings
- Perform internet search and verification activities
- Attention to detail
- Thrives in repeating same tasks and process repetitively in high volume (example review 100 business submissions / day applying validation logic)
- Perform data verification and research with little guidance using various company data sources.
Source : Artech LLC
