Database Administration Consultant/Expert - KYYBA, Inc

The *** Credit Contact Center Unified Intelligence Center (CUIC) team is responsible for supporting *** Motor and *** Credit contact centers globally. We focus on implementing the next generation of Contact Center Voice solutions that will deliver enhanced value to our customers, dealers, and business partners, and provide superior customer experience. Our team is a Product Driven Organization (PDO) utilizing Agile processes to deliver value, meet goals and objectives. We are looking for a talented and experienced Database and Reporting Developer for the CUIC Team. The CUIC team supports the Contact Center s reporting and intelligence processes through the Cisco Unified Intelligence Center and Google Cloud Platform. The Database and Reports Developer is responsible for providing solution options for business requests, supporting the existing Contact Center platform and dependent components, and assisting Contact Center s business processes. We are looking for a Database and Reports Developer to join the experienced, highly skilled, 3-person US-based team supporting the Cisco Unified Intelligence Center for the *** global enterprise contact center.

Skills Preferred:
- Nice to have experience with IBM Informix, GCP (Big Query, Cloud Spanner) - Nice to have database administration experience with jobs, stored procedures, link servers, and password management - Nice to have knowledge of call center business processes and customer call flow interactions - Nice to have a conceptual understanding of Cisco voice networking - Nice to have knowledge of business operation tools and processes including Agile, SAFE, Rally, Jira, ServiceNow, and general ITIL best practices, IT Service Management

Experience Required:
5 Years working in-depth with the Cisco Unified Intelligence Center (CUIC) tool; 10+ years preferred

Experience Preferred:
0

Education Required:
Must have a degree in Computer Science, Engineering, or a related subject or equivalent experience; Bachelor's Degree preferred

Additional Information:
***POSITION IS HYBRID BUT WILL CONSIDER REMOTE FOR THE RIGHT CANDIDATE***