Defense Travel System - Tripoint Solutions

Tripoint Solutions is seeking a Defense Travel System team member to join our team in support of an upcoming contract with our Federal Government.

Currently, we are looking for: Program Manager, Manager, Systems Analyst, Technical Support Lead, Help Desk level I-III.

Location: Remote with 0-10% travel to client sites across the United States. The selected candidate must be currently located in, or willing to relocate to, a state supported by Tripoint Solutions corporate offices: AL, CO, DC, DE, FL, GA, IL, IN, LA, MD, MI, MN, MS, NC, NJ, PA, SC, TN, TX, or VA.

The successful candidate will be accountable to:

• Provides assistance to all DOD Personnel with respect to the use and administration of the Defense Travel System (DTS) application, DoD Travel Policy, and travel financial management and performs functional analysis to identify process steps, tasks and their inter-relationships.
• Assists in writing and updating project documentation including specification manuals, system procedures, presentations, and training materials. 
• Translates processes into visual depictions. 
• Support Center requires support 24X7 365 days a year, the selected individual must be available to support this schedule.  Weekends, overnights and Federal Holidays.
• Works on project teams with the customer and technical staff to broaden the understanding of customer concerns and to coordinate efforts to implement desired changes.
• May maintain file servers, network access; documents and analyzes system anomalies to ensure optimum equipment performance.
• Troubleshoots determine problems for customer specific operating systems and applications.
• Defines and classifies level, priority and nature of problem, request and/or issue. If unable to diagnose problem and/or problem requires physical interaction with end user the technician escalates problem to the appropriate team.
• Responsible for opening, tracking and closing trouble tickets.
• Ensures problem ownership and promotes end-user satisfaction. 
• Requires strong communication and excellent customer service skills.  Role may be considered mission critical.
• Additional training will be required to support legacy systems.

Experience, Education & Training: Education needs vary per position.

• Program Manager will require a BS in business related field.
• Other positions typically requires an Associate’s degree or similar technical training, and at least 2- 5 years of related experience.
• Must possess technical skills and knowledge in computer hardware and software as well as networking systems in use at customer sites.
• Requires experience and knowledge of installation, configuration, and troubleshooting of computers.
• Normal demands associated with an office environment. Ability to work on computer for long periods and communicate with individuals by telephone, email and face to face. Some travel may be required.

Clearance Requirements:

• Applicants selected will be subject to an U.S. Government Background Investigation.
• Must be a U.S. Citizen.

About Tripoint Solutions

We are technology innovators, partnered with state-of-the-art providers, such as AWS, ServiceNow, and UiPath, to drive digital transformation in the federal space. TPS teams are bringing automation and data science into areas of the government that are crying out for fresh tech—making positive impacts felt by tens of thousands of users, countless citizens, and all six branches of the military each day. Our Agile teams are responsible for envisioning, launching, and operating the massive data systems and analytics platforms used to manage $14.5B in government procurements and $200B in military real estate assets globally. At TPS, we apply the power of cloud technologies to help the government think smarter and function better—for everyone.

TPS Company Values

• We value and respect each employee's dedicated work and unique contributions; as they directly impact who we are and what we do.  
• Your talent and innovative thinking bring leading-edge solutions to our customers.
• Our success is driven by the dedication of our employees.
• Employee-generated solutions have sustained our continued success and customer satisfaction

Benefit Offerings
Tripoint Solutions builds flexibility into health benefit plan choices, covers most of the monthly premiums, and helps employees build a career with impact through our generous professional development program.

We offer all full-time employees:

• Medical, Dental, Vision benefits with a national provider network 
• Flexible Spending and Health Savings Accounts (FSA & HSA)
• Company-paid Life and Disability insurance including Short-Term, Long-Term, and Accidental
• Paid-time off (PTO)
• 11 paid holidays
• 401(k) Retirement Plan
• Eligibility to receive impact bonuses each quarter
• Referral Program
• Professional Development Reimbursement Program to pursue undergraduate, graduate, training, and certifications
• Monthly transportation, parking, and cell phone service reimbursement

 
Tripoint Solutions is an Equal Opportunity Employer/Veterans/Disabled