Dekstop Support - Applab Systems Inc
Geismar, LA
About the Job
Role Name: Deskside Support
Location: Geismar, LA 70734 (Onsite)
Mode : Contract
Job Description:-
This position is for an experienced technician on the Desktop Support team responsible for partnering with both IT design teams and Level 1 Service Desk to provide support for core infrastructure and desktop technologies standard to operating environment.
Responsibilities for this position may include but are not limited to:
Primary desktop support for Windows Operating System, Mobile Device Management Infrastructure, Video Conferencing systems, and IT-to-IT support for all of Workforce Enablement product.
Responsible for technical troubleshooting, data gathering and GAP analysis for issues impacting end users globally.
Ensures consistent processes, procedures and technologies are utilized across enterprise environment.
Understand and follow direction provided by the team leads and managers of different products and towers.
Document recurring issues in the Knowledge Base
Document in detail case status and tasks / work completed with end users in the ITSM system
Follow the critical incident process
Follow required safety protocols and complete regular trainings on safety and compliance
Required Qualifications:
Bachelor's degree in IT or Computer Science preferred
Technologies - Candidate must have 5 years combined experience and be proficient in supporting the following technologies:
Mobile Device Management and Mobile Web Apps, iOS, etc.
Active Directory Administration and Infrastructure Design
Windows 10 Operating System advanced troubleshooting; proficient using Windows registry
Microsoft Office Suite (2010/2016) advanced troubleshooting.
Hardware troubleshooting with the ability to pinpoint hardware vs. software issue
General knowledge/troubleshooting for Networking
General knowledge of Microsoft Intune
Printers
Video Conferencing system support
Office 365 support and advanced troubleshooting
Understand and troubleshoot Azure MFA
Desktop imaging
Strong customer service skills
Thanks & Regards
4365 Route 1 South, Suite 105
Princeton, NJ 08540
Bhavesh Sharma
609-766-0092
bhavesh@applabsystems.com
Location: Geismar, LA 70734 (Onsite)
Mode : Contract
Job Description:-
This position is for an experienced technician on the Desktop Support team responsible for partnering with both IT design teams and Level 1 Service Desk to provide support for core infrastructure and desktop technologies standard to operating environment.
Responsibilities for this position may include but are not limited to:
Primary desktop support for Windows Operating System, Mobile Device Management Infrastructure, Video Conferencing systems, and IT-to-IT support for all of Workforce Enablement product.
Responsible for technical troubleshooting, data gathering and GAP analysis for issues impacting end users globally.
Ensures consistent processes, procedures and technologies are utilized across enterprise environment.
Understand and follow direction provided by the team leads and managers of different products and towers.
Document recurring issues in the Knowledge Base
Document in detail case status and tasks / work completed with end users in the ITSM system
Follow the critical incident process
Follow required safety protocols and complete regular trainings on safety and compliance
Required Qualifications:
Bachelor's degree in IT or Computer Science preferred
Technologies - Candidate must have 5 years combined experience and be proficient in supporting the following technologies:
Mobile Device Management and Mobile Web Apps, iOS, etc.
Active Directory Administration and Infrastructure Design
Windows 10 Operating System advanced troubleshooting; proficient using Windows registry
Microsoft Office Suite (2010/2016) advanced troubleshooting.
Hardware troubleshooting with the ability to pinpoint hardware vs. software issue
General knowledge/troubleshooting for Networking
General knowledge of Microsoft Intune
Printers
Video Conferencing system support
Office 365 support and advanced troubleshooting
Understand and troubleshoot Azure MFA
Desktop imaging
Strong customer service skills
Thanks & Regards
4365 Route 1 South, Suite 105
Princeton, NJ 08540
Bhavesh Sharma
609-766-0092
bhavesh@applabsystems.com
Source : Applab Systems Inc
