Delinquency Control Counselor (Entry Level) at TEKsystems

Delinquency Control Counselor:

Overview Description: Call center production environment, auto-dialer making outbound calls, will receive in-bound calls. Early-stage collections (1-30 days late), 80-120+ calls per day. Being in early stage collections does not affect a members credit score, their goal is to get someone out of collections before they go to Mid Stage or Late Stage Collections where it does affect their credit score.

Schedule:

·      Monday-Saturday (10:30am-7:00pm)

·      Need to be able to work ALL Saturdays, will get a day off during the week when working a Saturday.

·      Hybrid schedule: 2 days per week on site - This position is based out of Winchester, VA

·      **Training and working on site fully is an option.

Qualifications:

·      Communication skills

·      Navigating multiple systems

·      Ability to negotiate with members.

·      Competitive environment, want someone determined to make things happen.

·      Provide empathy to members, problem solve, overcome objectives.

Experience:

·      Entry level, some financial/collections experience if preferred.

·      Call center experience does help to keep up with the fast-paced environment.

·      Customer service, retail, hospitality, really anything someone can talk through and correlate to this position in collections and navigating through conversations.

·      Personality and culture fit is everything, hard worker, competitive, able to speak clearly.

Performance metrics: Working effectively on each account and to collect on all accounts a member might have that are outstanding, collecting outstanding accounts.

·      Department sends reports out to rank all counselors and how much they have collected during the month.

·      Someone can see exactly how they are producing compared to their peers.

Training: first 4 weeks virtual/classroom taught training, then go straight to 4 weeks of NEST Training First 4 Weeks Training: M-F 7am-3:30pm CST /8am-4:30pm EST

·      First 3 days are on site, then will work the remaining 4 Weeks Hybrid (1 day on site currently, this might change to 2 days on site during training) NEST training: M-F 7am-3:30pm/ 8am-4:30pm EST

·      ON SITE for all 4 weeks: taught phone etiquette, navigation

·       Up to 4 weeks after is nesting led by leadership team to develop skills.

·       This is a time where they get exposure to the position without getting thrown on the floor.

Schedule:

·      Monday-Saturday (10:30am-7:00pm)

·      Need to be able to work ALL Saturdays, will get a day off during the week when working a Saturday.

·      Hybrid schedule: 2 days per week on site

·      **Training and working on site fully is an option.

Eligibility requirements apply to some

benefits and may depend on your job classification and length of employment.

Benefits are subject to change and may be subject to specific elections, plan,

or program terms.  If eligible, the benefits available for this temporary role

may include the following: 

§  Medical, dental & vision 

§  Critical Illness, Accident, and Hospital 

§  401(k) Retirement Plan – Pre-tax and Roth post-tax contributions

available 

§  Life Insurance (Voluntary Life & AD&D for the employee and

dependents) 

§  Short and long-term disability 

§  Health Spending Account (HSA) 

§  Transportation benefits 

§  Employee Assistance Program 

§  Time Off/Leave (PTO, Vacation or Sick Leave) 

#priorityeast

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.